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Palo Alto Networks
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Staff ServiceNow Developer

Staff ServiceNow Developer

Palo Alto Networks

5 - 10 years

14 - 18 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

information technology javascript servicenow servicenow development jira rest css software testing cmdb service catalog avionics problem management vhdl change management java itsm incident management html itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Career

The Employee Experience Team builds and supports technology to create amazing experiences for our employees. Its crucial that everything we offer and create are easy for people to use and understand. We have a high-performance culture filled with people that refuse to take no for an answer. Our team takes pride in taking technical excellence to a whole new level and are intrinsically motivated to do some of our best work yet.

We are seeking an individual that will drive efforts based on business/employee benefit and overall value. As an Employee Experience Champion, you constantly look for ways to tweak, optimize process, and remove roadblocks for employees to obtain critical IT Services. Leveraging best of breed service management frameworks, you will be focused on creating the best possible IT engagement for employees and motivate IT to support service management processes by continually showing value and benefit to various teams.

Working alongside our developers, service champions, product managers and leveraging your keen analytical skills you will develop employee experience metrics and services. If you identify with any of these kinds of challenges, wed love to talk to you.

Your Impact

Know our employees: Enable processes that individuals love to engage with, gain incredible value from, and create a delightful personalized experience that feels high touch.
Enable employees: Anticipate employees needs as it relates to gaining IT Services, resolving their challenges, and providing proactive solutions.
Make it easy: Simplify employee enablement processes for IT and employees, enabling adoption and service champions
Improve existing onboarding experiencing, driving to continually create the best possible Day 0+ experience
Trusted Advisor to leaders, managers, and individual contributors to help them deliver their best work every single day
Be a curator of a frictionless employee experience processes and drive empathy for employees

Qualifications

Your Experience

BE/Btech or equivalent technical degree or military experience required
5 to10 years of relevant experience
Advanced level experience with ServiceNow application
Service management (incident, change, problem) best practice knowledge
Knowledge of Jira
Strong technical aptitude, technology knowledge desired with an ability to build relationships with other internal stakeholders
Ability to build and maintain successful cross-functional partnerships
Ability to be consultative with partners and stakeholders

Additional Information

The Team

Working at a high-tech cybersecurity company within Information Technology is a once in a lifetime opportunity. Youll be joined with the brightest minds in technology, creating, building, and supporting tools that enable our global teams on the front line of defense against cyberattacks.

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Santa Clara

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