Work Mode

On-site

Job Type

Full Time

Job Description

  • Works with customers and Field Service Mechanics to identify required maintenance.
  • Advises customers on necessary/suggested services.
  • Computes cost of replacement parts and labor to restore lift truck to condition specified by customer.
  • Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer.
  • Processes parts and/or service sales orders in computer for invoicing.
  • Ensures that all paperwork relevant to each lift truck folder is scanned and kept current.
  • Processes all warranty claims and follows through to completion.
  • Answers telephone, types of correspondences, reports, and quotes for the Service Center.

 

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