Sr. UX Researcher

About the Company Koru UX Design is a leading UX design agency specializing in HealthTech. We partner with clients to deliver user-centered design solutions that drive innovation and enhance user experiences. Our design teams work as an integrated extension of our client s teams, deeply embedding ourselves into their processes to create seamless, impactful products. Role Overview At Koru UX Design, we re shaping the future of enterprise UX, particularly in healthcare and B2B. We are seeking a UX Researcher who thrives in a fast-paced environment, can work across multiple client projects, and delivers actionable insights that empower exceptional design outcomes. Location: Remote (India) Experience Level: Mid to Senior Employment Type: Full-time Key Responsibilities Develop and execute research plans and strategies tailored to client and project needs, collaborating with product teams to recruit representative users. Independently lead complex, multi-phase research efforts across multiple projects, employing diverse methods such as interviews, contextual inquiries, usability testing, and ethnographic studies to generate actionable insights. Identify gaps and opportunities by analyzing existing data sources (e.g., past research, product analytics, sales feedback, customer success insights, professional services input, and online communities) and conducting new studies as needed. Plan, conduct, and report on usability testing to validate and refine designs and prototypes. Perform UX audits of existing products to uncover pain points and identify opportunities for improvement. Analyze and synthesize research findings to create user personas, flows, journeys, experience maps, storyboards, and task flows that inform the design process. Centralize research findings in a well-organized repository using tools like Dovetail or Userbit, making insights accessible and actionable for both internal and client teams. Collaborate closely with designers, product managers, and stakeholders to ensure research-driven decisions are effectively integrated into product design and development. 5 to 8 years of hands-on experience conducting UX research for digital products, with a focus on qualitative methods. Bachelor s or Master s degree in Computer Science , Human-Computer Interaction (HCI) <