Sr. UX Researcher

Avalara is looking for a Senior User Researcher to join the UX team remotely from India. In this role, you will play a key part in driving research efforts for global products, focusing primarily on the U.S. and European markets. Collaborating closely with product managers, UX designers, and engineers, your work will involve uncovering user needs, behaviors, and motivations to shape product experiences and drive business impact. As a Senior User Researcher, your responsibilities will include leading research projects from planning to execution, analyzing data, and delivering actionable insights. You will utilize various qualitative and quantitative research methods to create user-centered solutions in collaboration with cross-functional teams. Key Responsibilities: - Lead end-to-end research projects, from scoping and planning to analysis and delivery of insights. - Partner with product teams to identify research needs and ensure a user-centered approach. - Conduct usability studies, interviews, surveys, ethnographic studies, and heuristic evaluations. - Perform research with U.S. and European-based users to understand market-specific needs. - Analyze qualitative and quantitative data to communicate research findings effectively. - Advocate for the user and ensure research insights influence decision-making. - Document findings in user personas, journey maps, reports, and presentations. - Stay updated on industry trends and recommend new research methods for improvement. Qualifications: - 8+ years of user research experience for digital products, preferably in global contexts. - Expertise in qualitative and quantitative research methodologies. - Experience working with U.S. and/or European markets is desirable. - Strong communication and collaboration skills. - Familiarity with UX design principles and product development processes. - Ability to work in a fast-paced environment and adapt research approaches. - Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Anthropology, Sociology, or related field. In this role, you will collaborate with product teams to develop and execute user research plans, conduct various research activities, analyze data, and report findings. You will communicate research insights to stakeholders, advocate for user-centric approaches, collaborate across teams, conduct ongoing user research, develop methodologies, focus on global research, and maintain documentation for reference.,