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SR. Techinical Support

3 - 5 years

0 Lacs

pune maharashtra india

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

support server configuration vmware software network resolve backup data failover veeam replication integrity test documentation security compliance audits reporting reports training technology tcp ip dhcp vpn cisco juniper virtualization certifications communication

Work Mode

On-site

Job Type

Full Time

Job Description

Server & Infrastructure Management:
  • Configuration server performance and ensure system availability and reliability.
  • Manage and support physical and virtual server environments (e.g., VMware, Hyper-V).
  • Install, configure, and maintain operating systems, software, and hardware.
  • Troubleshoot server issues related to hardware, software, and network configurations.
  • Collaborate with L1 support and other IT teams to resolve complex issues.

Backup, Disaster Recovery & Data Protection

  • Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
  • Utilize and manage backup tools such as-
■ Veeam Backup & Replication for virtual, physical, and cloud workloads.
  • Ensure backup integrity and perform regular test restores to validate disaster recovery plans.
  • Maintain documentation of backup configurations, schedules, and recovery procedures.

Security & Compliance

  • Implement and maintain security protocols to protect network and server infrastructure.
  • Ensure compliance with organizational policies and regulatory requirements.
  • Conduct regular security audits and vulnerability assessments.
  • Respond to security incidents and provide resolutions.

Documentation And Reporting

  • Maintain accurate documentation of network and server configurations, processes, and procedures.
  • Generate regular reports on system performance, issues, and resolutions.
  • Provide training and support to L1 support staff and end-users as needed.

Requirements

Education and Experience:
  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 3-5 years of experience in network and server support, preferably in an L2 capacity.

Technical Skills

  • Strong understanding of network protocols, services, and standards (e.g., TCP/IP, DNS, DHCP, VPN, VLANs).
  • Experience with network hardware (e.g., Cisco, Juniper) and server platforms (e.g., Windows Server, Linux).
  • Proficiency in virtualization technologies (e.g., VMware, Hyper-V).
  • Knowledge of security practices and tools (e.g., firewalls, intrusion detection systems).
  • Hands-on experience with backup and disaster recovery solutions, including tools like Veeam.

Certifications

  • Relevant certifications such as CCNA, MCSA.

Soft Skills

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and strong organizational skills.
  • Ability to manage multiple tasks and prioritise effectively.
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