Sr. Team Lead_Navi Mumbai_US Healthcare_Chat_Only Immediate joiner

Hexaware Technologies

5 - 10 years

3 - 6 Lacs

Navi Mumbai

Posted:1 week ago| Platform:

Apply

Skills Required

Blended Process Lead International Process Lead Operations TL Shrinkage Non Voice Attrition International Chat Process Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Should have overall 5-6 yrs of overall experience , on-paper TL exp for international blended process 2+ years.
Graduation mandate
Excellant comms
5 days working, Shifts will be EST OR CST time zone
Budget - 6.5 L
Only Immediate joiners
Only localite candidate should be from Mumbai
Minimum of 2+ years as an International Inbound contact center servicing US clients managing a span of 30+
Needs to be high on responsibility and ownership
At least 5 to 7 years of experience in contact center operations management with Chat customer service experience.
Should have managed multiple processes and ensured delivery within timelines
Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost
Extensive experience with telephony and workforce management software programs
Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model
Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;
Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities
A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organizational skills, reasoning, logic and problem solving.

Interested candidate kindly share your cv on,

poojam3@hexaware.com, or on 7869304456.

Regards,

Pooja

More Jobs at Hexaware Technologies

Openings For Quality Analyst(Malayalam / Kannada) _ Chennai

Chennai

3 - 7 yrs

INR 3 - 4 Lacs

Process Analyst ESG

Navi Mumbai

3 - 6 yrs

INR 5 - 8 Lacs

Microsoft Full stack Developer

Chennai, Pune, Bengaluru

7 - 12 yrs

INR 10 - 20 Lacs

Microsoft Full Stack Engineer

Pune

6 - 11 yrs

INR 10 - 20 Lacs

Openings For Assistant Manager/Team Lead_International Voice Process

Chennai

4 - 9 yrs

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.