Sr Software Engineering Manager

As a Sr Software Engineering Manager, you will be focused on guiding and managing a team of software engineers to deliver high-quality products and solutions. This involves technical oversight, team development, and strategic planning to ensure the team's success in aligning with the company's goals.

We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

What You Will Do:

Lead, mentor, and manage direct reports fostering a collaborative and innovative work environment

Oversee the planning, execution, and delivery of software development projects, ensuring they meet quality standards, deadlines, and budget constraints

Collaborate with the development teams to design, develop, and deploy solutions that enhance our platforms functionality and performance

Contributes strategic vision and integrates a broad range of ideas regarding applications development

Stay updated with the latest industry trends and technologies, applying this knowledge to improve our platform and the user experience of our stakeholders

Evaluate and make recommendations on techniques, practices or technologies that would enhance our needs

Work closely with other functional groups and digital teams to align software development projects with business goals and customer needs.

Problem-solving for complex and multi-dimensional challenges

Communicate with executive leadership on matters of strategic importance

Assigns personnel to various projects and directs their activities; reviews and evaluates their work and prepares performance reports

Minimum Requirements:

Bachelors degree in computer science or related field

8+ years of IT work experience

5+ years hands-on experience in ServiceNow with good knowledge of ITSM and ITOM processes, including Request Management, Change Management, Configuration Management (CMDB), Event Management, Incident Management and Problem Management

3+ years of experience working with key business partners for business requirements gathering

2+ years of experience with scripted REST APIs

Experience educating internal or external customers in best practice design

Experience working in an Agile environment with focus in SCRUM methodologies.

Experience in ServiceNow Administration and Production support

Ability to execute a project based on our priorities, context, risks and desired outcomes

Ability to work independently or with team

Demonstrate strong initiative and self-starter Preferred Requirements:

Certified ServiceNow System Administrator