Job
Description
About The Role ::Mediation L2 Support The Telecom Mediation Operations professional is responsible for the operation, support, and maintenance of the mediation systems within a telecommunications network.
This involves ensuring that usage data is correctly captured, processed, and delivered to downstream systems (billing, Fraud, BI, revenue assurance, etc.). The role also focuses on monitoring the mediation processes, troubleshooting issues, optimizing performance, and ensuring compliance with service level agreements (SLAs). Key Responsibilities:1. Daily Monitoring & Support:Monitor mediation systems and related processes to ensure accurate and timely data collection and delivery. Proactively identify and resolve issues in mediation systems to avoid disruptions. Perform root cause analysis for mediation related failures and provide resolution in coordination with relevant teams. 2. Mediation Process Management:Configure and maintain mediation rules and workflows to ensure accurate data conversion. Develop and maintain scripts to automate data processing tasks and system monitoring. Ensure that the mediation system processes network usage data (CDRs, IPDRs, etc.) from various network elements and transforms it into a suitable format for downstream systems. 3. Data Quality Assurance:Perform data integrity checks and ensure the accuracy of processed data before it is handed over to the billing or other downstream systems. Work closely with the billing, rating, Fraud, BI and revenue assurance teams to ensure data consistency and troubleshoot any discrepancies. 4. System Optimization & Improvements:Continuously monitor and improve the performance of mediation systems to optimize processing time and reduce errors. Suggest improvements and participate in system upgrades, patches, and enhancements. Work with vendors for product enhancements and bug fixes. 5. Incident ,Problem Management and Change Management:Respond to incidents and service requests related to mediation systems, ensuring resolution within agreed SLAs. Maintain documentation for troubleshooting, system changes, and process improvements. Participate in on call rotation for after hours mediation support as required. 6. Reporting & Documentation:Generate and maintain operational reports on mediation system performance, data processing, and incidents. Document mediation processes, system configurations, and technical specifications. 7. Collaboration & Coordination:Work closely with network, IT, and billing teams to ensure the smooth flow of data from the network to mediation and downstream systems. Coordinate with vendors, if applicable, for support and troubleshooting mediation related issues. Required Technical Skills:Technical skill:Strong understanding of telecom network elements and Call Detail Records (CDRs), IP Detail Records (IPDRs), etc. Experience with mediation platforms (such as Comptel/NM, Oracle Communications, CSGi IME, Mediation Zone, etc.). Proficiency in Unix/Linux environments, with scripting skills (e.g., Shell, Python) to automate tasks and processes. Knowledge of database systems (SQL/NoSQL) for managing and querying large datasets. Experience with tools for monitoring, alerting, and troubleshooting (Nagios, Splunk, Dynatrace etc.). Analytical & Problem Solving Skills:Ability to perform root cause analysis and identify data discrepancies. Strong attention to detail and commitment to data accuracy. Communication & Teamwork:Good communication skills to collaborate with cross functional teams such as billing, network operations, and vendors. Ability to document processes and present operational reports clearly
