Job
Description
Key Responsibilities Handle day-to-day operations and respond to network-related tickets promptly and effectively. Handling issues like Network down, Network slowness, BGP Flapping etc. Responsible for configuring and troubleshooting network devices like routers, switches, access points. Collaborate with site support person to verify the power supply and physical connectivity. Engaging ISP and onsite Engineers to resolve internet or link down issues. Ensure stable and reliable network services. Day-to-day network performance monitoring. Network troubleshooting and fault analysis; hardware troubleshooting and repair. Trouble ticket generation and response; carrier interface and escalations (Internal and External). Installation of network hardware and software. Completion of Service-Now tickets within the SLA. Perform network configuration changes in accordance with change management process. Respond to alerts by following documented procedures for verifying, determining the case and resolving or escalating as necessary. Create and maintain network documentation as it relates to network configuration, network diagrams and processes. Experience in troubleshooting Network traffic Flow, Packet analysis/capture and Monitoring. Ability to work independently/under minimal supervision and in a team environment, managing multiple tasks and priorities. DDI (DNS), products like infoblox, qip etc. or on Linux based BIND dns servers. Qualifications: 3-5 years of experience in the Network space across a highly diverse Enterprise Understanding of Network operating system (Cisco IOS). Proven experience in network troubleshooting and problem-solving. Strong understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Routing Protocols (BGP, OSPF, ISIS); Quality of Service; MPLS; STP, RSTP, .1q VLANs, VPC, HSRP, VRRP, STP, VLAN etc), Wireless (Cisco and Juniper) and DDI (DNS, DHCP and IPAM) Ability to take ownership of day-to-day network operations and respond to tickets efficiently. Excellent communication and interpersonal skills to work effectively with users and cross-functional teams. Detail-oriented and well-organized, with the ability to manage multiple tasks and priorities effectively. Certifications such as CCNA, CCNP CCNA, CCNP, JNCIS-ENT , JNCIS-SP in networking or related fields are a plus.
