Sr Manager-Transition

Candidate must have 10 to 20 years of Transition experience. Should have experience in BPS Transition.

Preferable Qualification: Minimum graduation (Science / Engineering / Finance).

Possesses Passport (Must Have) & US/UK/Schengen VISA (Preferred) as job involves extensive travel and extended stay away from home country.

Key Roles & Responsibilities:

Knowledge of BPS Industry and Practices (Must Have)

Project Management Tools & Techniques, PMP,Prince II (Preferred)

Knowledge and application experience of BPO Transition frameworks (Must Have)

Exposure to business process Quality Management framework, ex. Agile, Six Sigma or LEAN (Preferred)

Proficiency in MS office tools like Project, Excel, Visio, PowerPoint & Word (Must Have)

In-depth knowledge of technology solutions related to BPS solutions around imaging and workflow (Preferred)

Transition Ownership: Analyzes client business processes on off-shoring and develops transition plan for identified processes. Ensures maximum value to client.

Monitors through effective dashboards the overall functioning of processes, identifies improvement areas and implementing adequate measures to maximize customer satisfaction levels during the transition phase

Monitors Voice of Customer as captured during transition phases

Serves as the point of escalation for customers in transition-related matters (related to methodology validation, transition milestones, staffing, training, etc.)

Ensure the process through transition, piloting and finally handing over to service delivery team in the Business As Usual (BAU) mode as per deadlines Risk Assessment and Mitigation:

Does risk assessment as required

Develops appropriate business continuity plans & communicates the same to stakeholders

Provide definite

Skill set & job descriptions, explain the same to HR, Delivery and L&D

Provide pre-process training content to L&D

Provides input for RFIs / RFPs with a focus on creating business value for client through a consultative relationship with client / geography sales teams / delivery managers

Manages client visits / floor walks to delivery site & appropriately projects

Good written and verbal communication skills (Must Have)

Willingness to work in flexible shifts and more often in Night shifts to interact with Client teams based in global locations. (Must Have)