Sr Manager - Infrastructure and Cloud Services (ICS)

Illumina

8 - 13 years

14 - 19 Lacs

bengaluru

Posted:21 hours ago| Platform:

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Skills Required

gis performance management process improvement information security analytical active directory customer service windows microsoft auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Sr Manager for Infrastructure and Cloud Services (ICS) will play a pivotal role within our global function, operating from our Bangalore Office reporting to the IT Director of End User Computing with functional direction from the Sr Manager of End User Computing and Manufacturing/Lab IT.
Given the establishment of Illumina s new office, customer solutions center, and continued growth in India, we seek to onboard a Sr Manager to support the matrixed ICS organization on-site and to provide technical deliverables across End User Computing, Manufacturing IT, and Lab IT globally.
In this capacity, you will handle various management and IT tasks including but not limited to coaching team members, providing performance feedback, guiding training plans, design, analysis, evaluation, testing, debugging, implementation of repairs, modifications, and upgrades, as we'll as diagnosing and resolving system errors or technical issues.
You will oversee managed enterprise infrastructure platforms to detect performance concerns and ensure overall system integrity. Your responsibilities will also entail planning, conducting, and leading the analysis of business challenges through automated system solutions.
Your duties will encompass providing a high level of engineering support and administration for the managed endpoint platform and services such as Intune, SCCM, and Jamf.
The ideal candidate must possess practical experience in designing, building, and maintaining deployment pipelines for endpoint provisioning.

Responsibilities:

Partners with matrixed functional managers to oversee the performance management and development process for the assigned ICS team members and performs performance management duties, development planning and coaching for direct reports.
Able to thrive in a fast-paced environment, ability to be agile and pivot frequently with rapid changes in business functional demand.
Works on complex assignments where problem solving requires in-depth evaluation of varying factors and practices/procedures must be determined.
Oversee the deployment and management of various applications across different platforms (Windows, iOS, Android, and macOS).
Set automation strategy (Forge/Rundeck/scripts) prioritize and review automation patterns for quality, security, and business value.
Govern Intune, Jamf and SCCM platforms ensuring compliance and audit readiness.
Experience with Service Now and its various integration points.
Serve as escalation point for major endpoint incidents, lead post-incident reviews and problem management to prevent recurrence.
Partner with Information Security on endpoint security posture and global initiatives, along with a comprehensive understanding of endpoint security (laptops, desktops, mobiles, etc)
Manages projects, ensuring timelines, milestones, resources, budgets and documents are adhered to.
Own budgets and forecasts to optimize run costs and vendor contracts to deliver measurable value.
Build strong relationships with GIS and business stakeholders in line with GIS strategy.

Requirements:

Minimum 8 years of relevant work experience.
Articulate and persuasive oral and written communications skills.
Exceptional analytical, strategic thinking and problem-solving abilities with focus on customer service.
Ability to work independently with minimal supervision or guidance.
Capable of identifying and executing process improvement initiatives.
Platform experience in SCCM, Intune and Jamf as a service owner.
Knowledge in Active Directory and Azure environment including OS provisioning, software packaging, image management, and working with GPOs and configuration profiles for Mac and Windows devices.
Understanding of AWS infrastructure and services.
Proven project leadership in prioritizing, resource management, and process ownership to improve the customer experience.

Preferred Education/Skills:

bachelors degree from an accredited college or university or equivalent work experience
Microsoft certifications
AWS certifications
Jamf certifications
Service Now accreditation
ITIL Foundation

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