The IT Infrastructure Analyst - M365 Administrator help implementing process to automate or eliminate repeatable tasks and reduce administrative overhead and workplace operations, including configuration variations, performance issues on endpoint devices, and security vulnerabilities.
Responsibilities
- Administer, support and continuously improve Microsoft 365 technologies and determine how to maximize business value from products.
- Helping the Supervisor and IT Core Services Manager in the design of Microsoft 365 environment.
- Managing user and shared mailboxes, permissions, distribution groups, OneDrive and team s sites.
- Troubleshooting technical issues such as email delivery failures or authentication problems.
- Provide end-user support and managing tickets and tasks.
- Providing support for mobile devices that use Office 365
- Ensure that documentation and training is in place for operations teams.
- Support resolution of high-priority outages, troubleshooting efforts, and capacity/availability planning sessions.
- Support technology projects and planning.
- Advocate for advanced analytics and automation to streamline efficiencies.
- Work closely with Infrastructure & Operations partners to drive coordination and collaboration throughout the organization.
- Work closely with IT Project managers to support M&A activities related to Microsoft 365 workstreams.
Skills Requirements
Education
- Bachelor s Degree or equivalent
Experience and Qualifications
- 3-6 years solid hands-on experience of implementing, managing, and supporting Microsoft 365 environment.
- Experience supporting enterprise IT deployment projects.
- Good understanding of Modern Workplace technologies including hardware, software, services, and SaaS tools. Examples include end user devices, Modern Endpoint Management tools, MECM and Intune.
- Good understanding of AD, Entra ID, Windows Client OS and PowerShell.
- Good understanding of adjacent technologies (identity, security, endpoint management, vulnerability management, asset management, IT service management, analytics, etc.).
Competencies
- Ability to quickly learn, implement and utilize new technologies.
- Enablement mindset. The ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology.
- Analytical and problem solving. Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules.
- Communications. Excellent oral and written communication skills.
- Change Management. The ability to effectively guide and sustain people, process, and technology change in a dynamic and complex operating environment.
- Fearlessness. Does not shy away from big ideas.
- Flexibility. Willing to roll up the sleeves and help, or dive, into details when necessary.
- Dexterity. The ability to learn and utilize Microsoft 365 technologies to enable new ways of work.
- Vision. The ability to see and explain how Microsoft 365 technology can improve employee experience, engagement, and productivity.
- Pragmatic and detail oriented. Consistently takes a thorough, accurate, organized, and productive approach.
- Influence. Ability to gain agreement and support for ideas and initiatives.
- Business-results orientation. Seeks to understand business needs and works to anticipate, identify, and meet end-user needs.
What we Offer
- We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the companys success.
- Yearly performance-based bonus, rewarding your hard work and dedication.
- Leave Encashments
- Maternity/Paternity Leaves
- Employee Health covered under Medical, Group Term Life & Accident Insurance
- Employee Assistance Program
- Employee development with LinkedIn Learning
- Employee recognition via Awardco
- Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.
