Service Engineer

Job Description

Service engineer Job is to address all service query related to Site or customer premises and to resolve site visit and support shall be extended For business generation mindset should be clear to convince our customer Responsibilities To manage and respond timely on customer calls for assigned territory. Independent execution of Installation/ commissioning, overhauling and Troubleshooting of Screw Pump /Booster & Blowers Ensure the service call attendance and resolution at the site within the predefined timeline Supporting customers through technical and administrative activities Understanding customer needs and concerns/Providing a high level of customer service Preparing and submitting service reports/ Providing technical directions to the team. Providing the installation, operation and maintenance training to internal and external customers Participating in the training of new team members. Suggesting the adequate spare part for stocking at the site to minimize the machine downtime Supporting the Aftermarket spare sale team to maximize AMC coverage. Close coordination with the factory team to ensure timely availability of spares on site. Supporting spare sales and execution team for payment follow ups. Basic Qualifications: - Diploma /Bachelor Degree ( Mechanical /Electrical ) Self-driven approach Good knowledge of the aftermarket (parts & service) within Air Compressors/ Vacuum Pumps, System & Vacuum Industry. Good knowledge of electrical control & instrumentation systems long with process knowledge of various industries, especially in pharma sector. Fluent in English/Hindi Language Valid Passport and Driving License Travel & Work Arrangements/Requirements 70-80% travel across South India Key Competencies Absolute KEY skills needed for role Minimum 4-5 years experience within the Vacuum Pump/Compressor/Pump Industry. Fluent in English/Hindi Language What we Offer We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the companys success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashments Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life & Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.