Sr. Manager Information Systems (Salesforce Health Cloud)

What you will do

In this vital role you will have a proven track record of leadership and mentoring in technology-driven environment, with a solid focus within the Salesfore.com product lineup. The candidate should be a self-starter and have a strong passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have strong business analysis skills and technical background in end-to-end software development lifecycle. Proficiency in managing complex integration projects and ensuring compliance with privacy standards is essential.

Roles & Responsibilities:

• Collaborate with business collaborators on end-to-end Patient Access and Reimbursement (PAR) operations business process and translate business requirements into clear, actionable technical requirements for development teams
• Define and communicate the product feature vision, including both technical / architectural features and enablement, and end-user features, ensuring alignment with business objectives across multiple solution collaborator groups
• Collaborate with cross domain & multi-functional collaborators, including Patient Access and Reimbursement PAR owners to design, implement, and manage features
• Create strategic roadmap for PAR applications to ensure that the applications continue to align with business process requirements
• Work with Product Owners, Service Owners and developers/testers to ensure that delivery matches commitments, acting as a partner concern point and facilitating communication when service commitments are not met
• Leverage ground breaking AI/ML and cloud technologies to address PAR needs and shape the vision for the PAR software ecosystem.
• Oversee the software development lifecycle using Scaled Agile Framework (SAFe)
• Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership.
• Collaborate with geographically dispersed teams, including those in the US and other international locations.
• Ensure communication of key performance metrics and analysis of unmet needs
• Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Masters degree and 8 to 10 years of Business, Engineering, IT or related field experience OR
• Bachelors degree and 10 to 14 years of Business, Engineering, IT or related field experience OR
• Diploma and 14 to 18 years of Business, Engineering, IT or related field experience
• Experience in implementation and management of integrated Salesforce.com platforms through the SDLC
• Experience in business requirement gathering and converting the requirements into a technical solution
• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA
• Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation.
• Familiarity with security requirements and standard methodologies for data at rest and in transit
• Success in mentoring and developing strong product analysts, business analysts, and developers
• Exceptional collaboration, communication and interpersonal skills to effectively manage collaborator relationships and build new partnerships.

Preferred Qualifications:

• Health Cloud and Lifesciences Cloud hands on experience
• Working knowledge of integrations and tools such as Mulesoft
• Extensive experience in the software development lifecycle
• Experience using and adoption of Scaled Agile Framework (SAFe)
• Strong analytic/critical-thinking and decision-making abilities
• Established business partnerships and IS governance practices involving senior business collaborators
• Broad working knowledge of key IS domains and layers

Professional Certifications:

• Salesforce.com Administrator (preferred)
• Scaled Agile Framework (SAFe) for Teams (preferred)
• Salesforce.com Service Cloud Consultant (preferred)

Soft Skills:

• Excellent leadership and team management skills.
• Strong transformation and change management experience.
• Exceptional collaboration and communication skills.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented with a focus on achieving team goals.
• Strong presentation and public speaking skills.
• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams