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Sr. Investigations Specialist, Abuse Risk Investigations

0 - 6 years

4 - 5 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:Just now| Platform: Naukri logo

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Skills Required

Analytical skills Customer satisfaction Manager Technology Fraud Investigator Customer experience Management MS Office Monitoring Six sigma Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for an experienced fraud investigator with good analytical skills to become a member of our investigations team. Our mission is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and resources, we manage risk across multiple geographies and markets that have their own diverse set of buyers. We focus on customers and scale through innovation. The team safeguards the order pipelines by monitoring, tracking, and managing risk to ensure long term customer satisfaction. Although the position will be located in India, the successful candidate will be required to conduct investigations worldwide as necessary. Sr. Investigators rely on judgment to plan and accomplish goals with nearly all decisions expected to be made independently with a high degree of accuracy and attention to detail. Individual problem-solving and analytical skills are used to authenticate customer behavior and transactions on Amazon accounts. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on customer s behalf. They take full ownership of their functional issues and offer high quality solutions and are champions for proactive improvements. Sr. Investigators are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve customer experience. Candidate needs to have atleast 18 months of tenure with ARI as L3/L4 investigator Experience with Microsoft Office products and applications Candidate needs to be familiar with Six sigma and Lean concepts

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