Description
Please note this role is FTC 12 monthsThe Sr. Accommodation Consultant (SAC) serves as a liaison between business lines, the Disability Leave Services (DLS) team, outsourced vendor partners and employees. The SAC provides individual case management for sensitive accommodation/ workplace adjustments and disability life events. The individual manages all aspect of workplace adjustments including the development and implementation of regional processes and procedures to achieve optimal employee productivity and experience.The SAC is experienced in answering questions related to accommodations, understanding the employee’s situation, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience. The individual in this role must possess self-management skills, a desire to share knowledge and an ability to translate business needs and goals into human resource capabilities, producing favorable results for the company and employees. The individual will be a subject matter expert for accommodation related matters. This individual has proven ability to communicate, analyze and critically think, along with a customer service focus that employees and program stakeholders expect from Amazon.Key job responsibilitiesPursue return-to-work management and collaboration with leave case managers and disability vendors to ensure effective administration of the programProvide consultation and coaching regarding accommodation matters to designated regional HR partners, managers and employeesProvide information, referral, and support to employees with medical conditions or disabilities (both occupational and non-occupational), supervisors, Human Resources, and other partners at an escalated level to support Amazon’s employee retention effortsOperate as an advocate for the accommodations process by providing on-going consultative support to site stakeholders and accommodation specialists with a focus on problem solving and creative solutionsFacilitate escalated communication between stakeholders, employees with disabilitiesCoordinate with DLS Management and Legal on escalated issues as appropriateManage sensitive cases such as Behavioral Health conditionsAssist Human Resources and department supervisors in identifying essential and marginal functions of employee positionsConduct job site analyses as neededAssist employees in understanding their restrictions and limitations and their legal rights and responsibilitiesMaintain strict confidentiality in verbal and written communicationsMaintain knowledge on legislation and national, state and local issues affecting access for employees with disabilitiesDocument and maintain up-to-date case records and notes of appropriate and accurate information on the computer databaseAssess business unit’s training needs and/or group training sessions as appropriateProvide professional opinion and actions taken on behalf of disabled employees in formal grievances, arbitration, depositions, and other forums as requestedAdhere to internal SLAs and quality standardsMaintains a caseload of up to 80 cases on average. Caseload may fluctuate during periods of high volume such as peak, prime day and new site launchesAbility to travel as appropriate (up to 50% of the time)
Basic Qualifications
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Knowledge of Microsoft Office products and applications
Preferred Qualifications
- Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
- Experience developing policies and supporting documentation
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company
- ADCI - Andra Pradesh - P17Job ID: A3108515
