Sr. Executive Workforce Management & Reporting

Are you looking for workforce management or WFM job vacancies in KolkataDo you prefer designing forecasts, building dashboards, and turning data into staffing plansFusion CX is hiring a Sr. Executives for Workforce Management Reporting to own forecasting, advanced reporting and schedule optimization for our shared services processes in Kolkata, West Bengal.

About the RoleAs a Sr. Executive WFM Reporting, you will produce dailybiweeklymonthly reports, build forecasts and dashboards, track attendance and break adherence, and partner with operations to translate data into capacity plans and process improvements.

Key Responsibilities

Manage call volume reporting, daily attendance records and break schedules.Produce and maintain daily, biweekly and monthly internal and external reports.Build advanced Excel reports and forecasting models; create dashboards for stakeholders.Collaborate with operations to analyze gaps and recommend process changes.Support projects, data audits and ad-hoc analysis as required.Leverage WFM tools (IEXCMSAvaya) for data extraction and scheduling inputs.Note: Duties may evolve with business needs.Job Requirements:Education: Graduation (mandatory).Experience: Minimum 2 years in WFM, reporting, analytics, or contact center operations.Advanced Excel skills (formulas, pivot tables, lookup functions, basic macros).Familiarity with IEX, CMS, Avaya or similar workforce tools preferred.Strong attention to detail, ability to manage multiple reporting streams.Flexible for night shifts; WFO model.Excellent written and oral communication.Why Join Fusion CX KolkataBe part of a data-driven WFM team that shapes daily operational performance.Deepen expertise in forecasting, capacity planning and workforce optimization.Work on high-impact reporting that shapes operational decisions.Collaborate with global analytics and operations teams.Clear career progression into senior WFM, planning or analytics roles.If you re pursuing senior-level workforce management or WFM job vacancies in Kolkata and want to grow your WFMreporting career in Kolkata, West Bengal, apply now and help shape how we staff and serve.Upload your CVresume or any other relevant file. Max. file size: 64 MB..Sr. Executive Workforce Management Reporting Kolkata, West BengalWe use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.