Sr. Exc. Engineer - Quality (Automotive Industry)

Job Overview:

Electrica Engineers Pvt Ltd

Key Responsibilities:

Customer Complaint Management:

Data Analysis:

Quality Issue Resolution:

Continuous Improvement:

Training and Development:

Prepare and Present Reports: Regularly compile and present quality reports to senior management, covering key performance indicators, customer complaints, and improvement actions.

Monitor Quality Metrics:

Maintain Quality Documentation: Update and manage quality-related documentation, including customer complaints, corrective actions, and field claims.

8D and Problem Solving:

Regulatory Compliance:

Cross-Functional Collaboration: Work with teams such as Engineering, Manufacturing, and Supply Chain to ensure quality standards are maintained and to resolve customer issues.

Root Cause Analysis:

Customer Satisfaction: Ensure that products and services meet customer expectations and regulatory quality standards, resolving issues promptly.

Support Audits:

Desired Qualifications:

Education:

Experience:

Key Skills:

Analytical Skills:

Problem-Solving:

Customer Complaint Management:

Communication:

Continuous Improvement:

Quality Audits:

Quality Documentation:

Collaboration: Ability to work effectively with cross-functional teams to achieve quality goals.

Capabilities & Desired Characteristics:

Technical Support Expertise:

Analytical & Problem-Solving Skills: Strong analytical skills to identify, analyze, and resolve complex customer issues with effective solutions.

Industry-Specific Experience:

Communication Skills:

Attention to Detail:

Composure Under Pressure:

Regulatory & Industry Knowledge:

Root Cause Analysis & Corrective Actions:

Organizational & Time Management Skills:

Collaborative Teamwork:

Training & Development:

Proactive Problem-Solving:

Customer Complaint Management:

Commitment to Continuous Improvement:

Employee Benefits-

1. Comprehensive Health Insurance

We prioritize the well-being of our team by offering comprehensive health coverage, ensuring peace of mind for you and your family.

2. Professional Development Opportunities

At Electrica, we believe in continuous learning. We provide access to training programs, workshops, and certifications to help you grow in your career.

3. Work-Life Balance Support

We promote a healthy work-life balance through flexible working hours and paid time off, ensuring you have time to recharge and focus on what matters most.