Sr. Director Operations

Key duties & Responsibilities:

-The Candidate will head a span in the range of ~1000 FTEs. The span can vary depending upon process complexity, future growth, and stage of business.- Be the point of contact for all critical/strategic projects across Backend Operations in India .- Identify and lead projects of high impact within the business to improve MIS, Quality, and other operational efficiency/productivity projects.- Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.- P&L knowledge and management by keeping close watch on LLR.- Client relationship management & manage delivery of clients expectations outlined in the scope of work.-Manage delivery of clients expectations outlined in the scope of work.-Ability to oversee and manage a team and service delivery for multiple clients/sites/facility.- Ensure achievement of SLAs across the business unit with no revenue shrinkage.-Drive on time results for India and Global stakeholders and customers that is defect free and in an operationally efficient manner.

Additional Responsibilities:

-The incumbent will be responsible for driving the Culture, Vision and Mission of the Organization within Backend Operations, India .- Identify growth opportunities and skillset deficient in our current mid-management leaders and prepare them for growth and promotion.

Qualification:

1.A Bachelors/masters equivalent degree Experience, Skills, and Knowledge

2.Overall 15 + years of total work experience .

3.Last 10 years (Min) in the US Healthcare industry, preferably in Revenue Cycle Management and 4+ years as a strategic leader leading overall business operations.

4.Possess experience in working across global delivery models.

5. Demonstrated strong bias for action; ability to drive decision velocity; fill gaps and seek additional resources internally or through partners to quickly knock down barriers and execute.

6.Effective communicator. Ability to communicate complex concepts in clear and concise language, adapting to a variety of audiences.

7. Superior relationship management skills: ability to influence and engage direct and indirect reports and peers, as well as effectively operate within a matrix organization.

8. Demonstrated ability to work collaboratively with leaders within the firm to develop and execute plans.

9. Ability to think creatively and work through a matrix organization, managing multiple stakeholders.

10. Ability to mentor, coach and provide appropriate guidance/direction/feedback to the team.