Sr. Digital Account Manager

As a Senior Account Manager at SRV Media, you will oversee a talented team of Account Managers and Account Executives, focusing on achieving client satisfaction and retention through effective strategic account management and outstanding service delivery. Your responsibilities will include managing projects, streamlining processes, and crafting detailed project strategies and roadmaps. You will play a key role in strengthening client relationships, optimizing account operations, and driving the overall growth and success of SRV Media.

Key Responsibilities:

• Client Relationship Management :

  Consistently engage with clients to provide updates on campaign progress.

• Comprehensive Brief Documentation and Task Management :

  Accurately document and validate briefs with clients, following standardized formats and procedures, and distribute them to internal teams via email and Kick-off meetings.

• Project Planning, Execution, and Successful Delivery :

  Develop, strategize, execute, and guarantee the successful completion of client projects, achieving all established objectives and KPIs.

• Account Growth and Upscaling :

  Develop and execute strategies to expand current accounts and enhance revenue streams.

• Client Reporting :

  Ensure timely delivery of detailed client updates and reports, adhering to agreed-upon formats and deadlines.

Requirements

Experience :

• 2+ years of experience in account management. Experience in a digital marketing agency is preferred.

Skills :

• Proficiency in SEO, SEM, PPC, social media, content marketing, and analytics tools.
• Demonstrates strong mentoring abilities, supporting new team members with effective conflict resolution and decision-making skills.
• Exceptional skills in building and maintaining client relationships, managing expectations, and ensuring client retention.
• Ability to develop and implement strategic plans, drive innovation, and achieve business objectives.
• Strong data analysis, problem-solving, time management, and attention to detail.
• Excellent verbal and written communication and presentation skills