Sr Developer (ITBM)

Job Description: ServiceNow Developer (ITBM Specialist)

Experience: 5+ years in ServiceNow development, with at least 3 years focused on IT Business Management (ITBM).

Key Responsibilities

• Design & Implement ITBM Solutions:
  Develop and deploy ServiceNow ITBM capabilities for Portfolio Management, Application Portfolio Management (APM), and Financial Management to support strategic planning and budgeting.
• Configure ITBM Modules:
  Hands-on configuration of ITBM components such as:
• Project Portfolio Management (PPM)
  
• Application Portfolio Management (APM)
  
• Financial Management
  
• Dashboard & Reporting Development:
  Build intuitive dashboards and advanced reports for stakeholders using Performance Analytics and ServiceNow reporting tools.
• Integration & Automation:
  
• Integrate ITBM with other ServiceNow modules (ITSM, CMDB, etc.) and external systems.
  
• Utilize Flow Designer and IntegrationHub for automation and orchestration.
  
• Customization & Scripting:
  
• Develop custom workflows, business rules, and client/server scripts using JavaScript and Glide API.
  
• Ensure solutions align with best practices and maintain upgrade compatibility.
  
• Methodology & Governance:
  
• Apply Agile and Waterfall methodologies for project delivery.
  
• Collaborate with cross-functional teams for requirement gathering and solution design.
  
• Troubleshooting & Support:
  Provide advanced troubleshooting, performance tuning, and issue resolution for ITBM applications.

Required Skills

• Strong proficiency in JavaScript, Glide API, and ServiceNow scripting.
  
• Expertise in Flow Designer, IntegrationHub, and ServiceNow integrations.
  
• Solid understanding of ITBM processes (Portfolio, Financial Planning, Demand Management).
  
• Knowledge of Performance Analytics for KPI tracking and reporting.
  
• Excellent communication and problem-solving skills.
  

Certifications

• CSA (Certified System Administrator) Required
  
• CIS-ITBM (Certified Implementation Specialist ITBM) Preferred
  

Additional Preferred Experience

• Financial planning and budgeting experience.
  
• Exposure to enterprise architecture and application rationalization.
  
• Ability to work in a fast-paced environment and manage multiple priorities