Sr. Customer Service Executive - Network Operations & Support

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications4+ years of Professional/Technical Experience in Telecom with good knowledge in Planning & Designing of FTTX Network and Hands-on experience in using GIS/drafting Tools like MapInfo/Spatial net/AutoCAD/ Arc GIS/ QGIS and should be capable of handling team and Quality Factory.Knowledge of ANZ region Fiber Network Architecture and specifications.Sound understanding of OSP/ISP construction standards and field practices, planning and design expertise in FTTP, FTTB, FTTC, FTTN, HFC technology, Preferred Good understanding of Method of Measurements for Design and construction of FTTx Network & MDU and should be able to prepare the BOQ and BOM for MDU DesignsKey ResponsibilitiesPlanning and Design of FTTx Network using GIS tools.Quality Control on design deliveryTraining and Efficiency improvement with team membersShould be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO, QGIS or other GIS tools like ArcGIS, Spatial net etc...End to end delivery designs services including but not limited to Detail Design, Survey Packs, validating survey reports and site designs received from the field, create Construction Plans in AutoCAD, BOM/BOQCommunicate with stakeholders on the rejections and corrective actions.Coordinating with the Field Teams for the required informationPreparing and interpreting specifications, drawings and regulations for the use of telecommunications equipmentCreate power designs as per power utility guidelines.

Communicate With Field Teams For Any Additional Data/clarification Required

Technical CompetenciesUnderstanding of telecommunications transmission network, Outside plant deployment and multiple FTTx TechnologiesExperience in Copper/ Fiber Access Network, Field practices along with quality, testing standards and Fibre network architectureKnowledge of cable/joint/equipment installation techniques. Aerial and underground cabling methodologyKnowledge / Skills Responsible to delivery 100% quality products to customers at all timeGood analytical / problem solving skills o Should be able to work on different GIS datasets and create new information or investigate patterns using QGIS, and Other GIS toolsCommunicate with teams for any additional data / clarification requiredCreating and maintaining the structures necessary for GIS data storage;Knowledge of OSP, Fiber, Copper & other emerging technologiesGood Hands on Experience on MapInfo Tool/AutoCadPlanning Designing of Telecom Passive network for FTTx technologyGood understanding of Optical and copper distribution and last mile local networks (up to customer premises).Good understanding of OSP construction activitiesStrong GIS skills with two or more GIS packages o Excellent verbal / written communication skillsGood writing skills - for documentation, training, processesGood understanding of OSP/ISP construction activitiesDesign optical fibre cable to commercial and residential premises, multi-dwelling units.Expert for FTTN, FTTB, FTTC technology and MDU designsGood knowledge of BOQ and BOM for FTTx Designs