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Sr. CRM Executive

Sharpmind Consultancy Services

5 - 7 years

4 - 5 Lacs

Mumbai Suburbs Mumbai

Posted:2 months ago| Platform:

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Skills Required

Customer Communication Handling Customer Queries Customer Support Solving Queries Customer Interaction Payment Followup Customer Interfacing Customer Complaints Customer Satisfaction Complaint Handling Query Resolution

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Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Maintain regular communication with customers throughout their lifecycle. Process booking application forms in the ERP system, ensuring timely updates Prepare cost sheets for clients. Making Welcome Letter, NOC , Demand Letter & Possession Letter. Facilitate agreement registration and ensure smooth possession processes. To maintain and update customer ledger and accounts. Prepare and monitor monthly target reports, variance reports, and collections review. Monitor collections based on demand raised as per the construction stage. Keep records of customer interactions, process customer accounts and file documents. Legal Coordination: Coordinate with legal teams on cases related to RERA and other related queries. Reporting: Provide daily, weekly, and monthly MIS reports on all activities. Maintain and monitor collection reports.

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Sharpmind Consultancy Services

www.sharpmindconsultancy.com

Consulting

Business City

50-100 Employees

4 Jobs

Key People

John Doe

CEO
Jane Smith

Chief Operating Officer
Alex Brown

Senior Consultant

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Sr. CRM Executive

Experience & Salary

Skills Required

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Job Description

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