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Wipro
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Sr. ATAC-Support Engineer

Sr. ATAC-Support Engineer

Wipro

1 - 6 years

3 - 7 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

customer service switching eigrp ddos networking bgp snmp routing netflow postgresql linux debugging shell scripting perl cisco tcp python network security sqlite engineering support ip juniper ospf customer support vpn quality assurance ids php

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose

The purpose of this role is to design, develop and troubleshoot solutions/ designs/ models/ simulations on various softwares as per client project requirements

Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required.

Networking skills should include:

a. TCP/IP fundamentals

b. IP subnetting and supernetting and hierarchical routing principles

c. Routing protocol operation (BGP)

d. Routing policies at BGP peering points

e. VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.)

f. Hands-on configuration and operational knowledge of Cisco and Juniper routers

g. Hands-on Understanding and knowledge of Netflow, SNMP

Security skills DDOS, IPS, IDS, Threat detection and mitigation

Operating systems - Basic to Intermediate knowledge of Linux

Database: Basic to Intermediate knowledge of database - postgres, sqlite.

Good to have: Scripting - shell and/or high level languages (Python, Perl, Php)

Other:

Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.

Outstanding customer service and advanced written and verbal communications skills.

2. Provide customer support and problem solving from time to time

Perform defect fixing raised by the client or software integration team while solving the tickets raised
Develop software verification plans and quality assurance procedures for the customer
Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency
Deploy programs and evaluate user feedback for adequate resolution with customer satisfaction
Comply with project plans and industry standards

3. Ensure reporting & documentation for the client

Ensure weekly, monthly status reports for the clients as per requirements
Maintain documents and create a repository of all design changes, recommendations etc
Maintain time-sheets for the clients
Providing written knowledge transfer/ history of the project

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Bengaluru

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Sr. ATAC-Support Engineer