Sr Associate IS Analyst Veeva Vault Client Engagement

What you will do

Lets do this. Lets change the world. In this vital role you will As part of Amgens Veeva Platform Services team, the Sr Associate IS Analyst supports the Client Engagement Managers in running the demand-intake process, analyzing adoption metrics, and coordinating change-impact activities for Veeva Vault solutions across R&D, Quality, and Commercial functions. This role blends light business analysis with data reporting and communication tasks to ensure that platform enhancements, releases, and training reach the right collaborators at the right time.

Roles & Responsibilities:

• Maintain the intake board: triage new enhancement requests, verify completeness, and route items for sizing and prioritization.
• Build monthly adoption & licence dashboards in Power BI/Excel; highlight usage trends and opportunities for optimization.
• Assist Engagement Managers in preparing change-impact workshops and follow-up action logs; capture risk and mitigation items.
• Coordinate training logistics (session invites, job-aid distribution, LMS enrolment) and track completion metrics.
• Draft concise release communications (Whats New emails, intranet posts) based on input from platform leads.
• Maintain the collaborator contact lists, champion network roster, and FAQ knowledge base.
• Support quarterly vendor governance packs by assembling KPI data and user feedback snippets.
• Build strong relationships with key business leaders and partners to ensure their needs are met
• Jointly with Technology teams, business functions, and enterprise teams (e.g., MDM, Enterprise Data Fabric, etc.) define the specifications shaping the development and implementation of new features.
• Work closely with multi-functional teams, including product management, design, and QA, to deliver high-quality software on time.
• Maintain detailed documentation of software designs, code, and development processes.
• Stay up to date on Veeva Vault Features, new releases and best practices around Veeva Platform Governance.

Basic Qualifications and Experience:

• Master's degree / Bachelor's degree and 5 to 9 years [Job Codes Discipline and/or Sub-Discipline]

Functional Skills:

Must-Have Skills:

• Proficient with

  Excel/Sheets, Smartsheet and basic data-visualization

  (Power BI, Tableau, or equivalent).
• Strong organizational skills; able to juggle multiple requests and deadlines.
• Clear written and verbal communication; comfortable drafting user-facing content.
• Familiarity with

  ITSM or agile ticket tools

  (ServiceNow, Jira Boards).
• Experience with Veeva Vault Platform and Products, including Veeva configuration settings and custom builds.
• Technical skills with knowledge of Pharma processes with specialization in the Development domain of the biopharma lifecycle.
• General knowledge of data management, common data models, metadata management, data quality, master data management, data stewardship, data protection, etc.
• Experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy.
• Customer-focused with excellent written and verbal communication skills who can confidently work with internal Amgen business collaborators and external service partners on business process and technology topics
• 6-8 years of experience working in global pharmaceutical Industry
• Experience in building configured and custom solutions on Veeva Vault Platform.
• Experience in managing systems, implementing and validating projects in GxP regulated environments.
• Extensive expertise in SDLC, including requirements, design, testing, data analysis, creating and managing change controls.
• Proficiency in programming languages such as Python, JavaScript etc.
• Good understanding of software development methodologies, including Agile and Scrum.
• Experience with version control systems such as Git.

Good-to-Have Skills:

• Exposure to Veeva Vault or other regulated SaaS (Salesforce, SAP Cloud).
• Basic understanding of GxP / validation concepts.
• Experience scheduling or hosting training sessions (Teams, WebEx, LMS).
• Outstanding written and verbal communication skills, and ability to translate technical concepts for non-technical audiences.

Professional Certifications:

• Veeva Vault Platform Administrator or Equivalent Vault Certification (Mandatory)
• SAFe for Teams (Preferred)

Soft Skills:

• Diligent and data-driven; spots inconsistencies before they advance.
• Collaborative teammate; builds rapport with business users and technical colleagues.
• Proactive problem-solver who seeks ways to streamline processes.
• Ability to work effectively with global, virtual teams.
• Team-oriented, with a focus on achieving team goals.
• Strong presentation and public speaking skills.

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.