Sr Analyst HR Ops Services

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of Americas leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and youll build relationships by being authentic and respectful.

Overview about TII
At Target, we have a timeless purpose and a proven strategy. And that hasn t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations.

About the Role

As a Senior Analyst in Target s HR Shared Services, you will lead the resolution of complex, escalated, or sensitive administrative tasks related to leave of absence (LOA) and accommodations. Your responsibilities include collaborating closely with on-site HR, internal stakeholders, Ops leadership, the Leave and Disability team, and team members to ensure compliant, efficient, and employee-centric outcomes.

You will also contribute to continuous improvement initiatives, serve as a subject matter expert (SME) for your peers, and uphold the highest standards of judgment, documentation, and cross-functional partnership.

Key Responsibilities

• Lead escalated or complex LOA administrative cases and accommodation requests, including medical or non-standard scenarios .
• Serve as an SME for leave policies, disability management , and return-to-work processes .
• Partner with HRBPs , the Leave Disability team , on-site HR , Ops leaders , and team members to manage high-risk or sensitive cases .
• Own return-to-work planning for team members requiring layered or evolving accommodations .
• Interpret and apply leave and accommodation policies, using sound judgment in ambiguous situations .
• Drive quality by identifying gaps, ensuring accuracy , and prescribing effective action plans to eliminate errors and improve consistency in task management.
• Support or lead process improvement initiatives , pilot programs, and training projects within the team.
• Proactively assess potential risks and barriers when implementing new processes or streamlining existing ones, ensuring mitigation strategies are in place.
• Represent the team in business reviews , cross-functional discussions , and contribute to strategic planning by providing insights into team performance, metrics, trends, and areas of improvement.

Basic Qualifications

• Bachelor s degree or equivalent professional experience.
• Minimum 8 years of experience in leave administration , accommodations , employee relations, or HR operations .
• Strong knowledge of labor laws including ADA, FMLA, PWD Act , and related compliance frameworks.
• Demonstrated critical thinking , issue resolution, and stakeholder management capabilities.
• Proven ability to manage escalations and influence cross-functional decision-making .
• Advanced proficiency in Microsoft Excel , Outlook , and case management systems.
• Excellent written and verbal communication skills, with an ability to explain complex scenarios clearly.