Sr Analyst HR Ops Services

As a Senior Analyst in Target's HR Shared Services, you will lead the resolution of complex, escalated, or sensitive administrative tasks related to leave of absence (LOA) and accommodations. Your responsibilities include collaborating closely with on-site HR, internal stakeholders, Ops leadership, the Leave and Disability team, and team members to ensure compliant, efficient, and employee-centric outcomes.

You will also contribute to continuous improvement initiatives, serve as a subject matter expert (SME) for your peers, and uphold the highest standards of judgment, documentation, and cross-functional partnership.

Key Responsibilities

• Lead escalated or complex LOA administrative cases and accommodation requests, including

  medical

  or

  non-standard scenarios

  .
• Serve as an SME for

  leave policies, disability management

  , and

  return-to-work processes

  .
• Partner with

  HRBPs

  , the

  Leave & Disability team

  ,

  on-site HR

  ,

  Ops leaders

  , and

  team members

  to manage

  high-risk or sensitive cases

  .
• Own

  return-to-work planning

  for team members requiring

  layered or evolving accommodations

  .
• Interpret and apply leave and accommodation policies, using sound

  judgment in ambiguous situations

  .
• Drive quality by identifying gaps, ensuring

  accuracy

  , and prescribing

  effective action plans

  to eliminate errors and improve consistency in task management.
• Support or lead

  process improvement initiatives

  , pilot programs, and training projects within the team.
• Proactively assess potential risks and barriers when implementing new processes or streamlining existing ones, ensuring

  mitigation strategies

  are in place.
• Represent the team in

  business reviews

  ,

  cross-functional discussions

  , and contribute to strategic planning by providing insights into team performance, metrics, trends, and areas of improvement.

Basic Qualifications

• Bachelor's degree or equivalent professional experience.
• Minimum

  8 years

  of experience in

  leave administration

  ,

  accommodations

  ,

  employee relations,

  or

  HR operations

  .
• Strong knowledge of labor laws including

  ADA, FMLA, PWD Act

  , and related compliance frameworks.
• Demonstrated

  critical thinking

  , issue resolution, and

  stakeholder management

  capabilities.
• Proven ability to

  manage escalations

  and influence

  cross-functional decision-making

  .
• Advanced proficiency in

  Microsoft Excel

  ,

  Outlook

  , and case management systems.
• Excellent

  written and verbal communication

  skills, with an ability to explain complex scenarios clearly.