Spot Account Coordinator

2 years

0 Lacs

Posted:2 weeks ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Are you a proactive problem solver with a passion for logistics? Do you thrive in a fast-paced environment where attention to detail and responsiveness are key? If so, Loop Services is looking for you! We are hiring on behalf of a valued client in the transportation industry, and this role plays a critical part in ensuring round-the-clock freight visibility and communication.


About the Role

which aligns with India daytime working hours


Key Responsibilities

  • Track and trace shipments actively from pickup to delivery using internal tools and customer portals.
  • Provide real-time updates on load statuses, delays, or critical events via email and software systems.
  • Collaborate with carriers, drivers, and customer representatives to address service exceptions or disruptions.
  • Monitor open orders and prioritize cases that require urgent action or customer-facing communication.
  • Escalate high-risk or delayed shipments in accordance with predefined protocols.
  • Update appointment information as necessary to support delivery accuracy and efficiency.
  • Document interactions and issue resolutions clearly and consistently to ensure visibility for daytime teams.
  • Identify recurring service gaps and assist in creating recommendations for process improvements.

  • What We’re Looking For

    • Minimum 2 years of experience in logistics, supply chain, or freight operations, particularly in high-volume or time-sensitive environments.
    • Strong verbal and written communication skills with a professional and customer-first approach.
    • Proven ability to multitask under pressure and manage workload with minimal supervision during overnight shifts (India daytime).
    • Comfort with using transportation management systems (TMS), CRMs, and customer tracking platforms.
    • Strong organizational skills and proactive attention to detail.
    • Willingness to work flexible hours, including weekends and holidays, based on client needs.

  • Why Join Loop Services?

    • Work India daytime hours while supporting U.S. overnight operations

      —ideal for professionals who prefer working standard hours.
    • Be part of a growing, international team that values accountability, adaptability, and continuous improvement.
    • Gain hands-on experience with leading-edge logistics tools and fast-moving freight processes.
    • Make a direct impact on supply chain success and customer satisfaction.
    • Enjoy long-term career development and mentorship in a high-performance, growth-oriented environment.
    • Competitve salary - 5LPA to 6.5LPA


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