Spot Account Coordinator

Are you a proactive problem solver with a passion for logistics? Do you thrive in a fast-paced environment where attention to detail and responsiveness are key? If so, Loop Services is looking for you! We are hiring on behalf of a valued client in the transportation industry, and this role plays a critical part in ensuring round-the-clock freight visibility and communication.

About the Role

which aligns with India daytime working hours

Key Responsibilities

• Track and trace shipments actively from pickup to delivery using internal tools and customer portals.
• Provide real-time updates on load statuses, delays, or critical events via email and software systems.
• Collaborate with carriers, drivers, and customer representatives to address service exceptions or disruptions.
• Monitor open orders and prioritize cases that require urgent action or customer-facing communication.
• Escalate high-risk or delayed shipments in accordance with predefined protocols.
• Update appointment information as necessary to support delivery accuracy and efficiency.
• Document interactions and issue resolutions clearly and consistently to ensure visibility for daytime teams.
• Identify recurring service gaps and assist in creating recommendations for process improvements.

What We’re Looking For

• Minimum 2 years of experience in logistics, supply chain, or freight operations, particularly in high-volume or time-sensitive environments.
• Strong verbal and written communication skills with a professional and customer-first approach.
• Proven ability to multitask under pressure and manage workload with minimal supervision during overnight shifts (India daytime).
• Comfort with using transportation management systems (TMS), CRMs, and customer tracking platforms.
• Strong organizational skills and proactive attention to detail.
• Willingness to work flexible hours, including weekends and holidays, based on client needs.

Why Join Loop Services?

• Work India daytime hours while supporting U.S. overnight operations

  —ideal for professionals who prefer working standard hours.
• Be part of a growing, international team that values accountability, adaptability, and continuous improvement.
• Gain hands-on experience with leading-edge logistics tools and fast-moving freight processes.
• Make a direct impact on supply chain success and customer satisfaction.
• Enjoy long-term career development and mentorship in a high-performance, growth-oriented environment.
• Competitve salary - 5LPA to 6.5LPA