Splunk AIOPS

• Bachelor's degree in Computer Science, Information Technology, or related field

• Proven experience in production support or a related role

  Experience in supporting Java/Java web services based applications with high volume transactions

• Working knowledge of Splunk and Dynatrace tools to identify issues in production quickly

• Basic knowledge of using Unix/Linux commands to login into servers, fetch logs, copy/delete files, run shell scripts

• Strong analytical and problem-solving skills

• Familiarity with incident and problem management processes

• Excellent communication and interpersonal skills

• Ability to work effectively in a team environment and independently

• Willingness to work in shifts and provide weekend support on a rotational basis

1. Provide tool design, development and deployment support for the project delivery
a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget