1 - 3 years
7 - 8 Lacs
Posted:2 hours ago|
Platform:
Work from Office
Full Time
ConvergePoint iscurrently looking for a Specialist \u2013 Software Support to join the team and helpbuild our market-facing B2B SaaS regulatory compliance software products. Youwill be responsible for providing Technical Support for our products built onMicrosoft Office 365 SPFx, Microsoft Azure, AI, Machine Learning, and Bottechnologies JobResponsibilities Provide in-depth online support to customers on the use of the ConvergePoint software (training will be provided). Will need to support multiple ConvergePoint products. Assist customers with the use of software, troubleshooting and finding solutions to unforeseen issues. Manage and update support tickets in HubSpot. Follow time tracking on all tickets. Must be able to conduct tests and find resolutions to issues. Work closely and communicate with the US implementation team. Provide daily end of day status updates to the US Manager Requirements Desired Skills A bachelor\u2019s degree is required. A degree in Management Information Systems, Business Administration, Communication, or related field is preferred. Must have a minimum of 3 years of technical/software support or B2B customer support experience. Must have excellent problem solving and technical troubleshooting skills. Exceptional customer service skills Excellent phone, verbal, and written communication skills Possess excellent critical thinking skills. Must be willing to learn the ConvergePoint software; training will be provided. Experience with HubSpot, Zendesk or a help desk ticketing system This position will provide thecandidate with a lot of opportunities to learn and grow within software supportand implementation. Work Timings 9.30 pm to 06.30am IST.
Convergepoint
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