Specialist

Senior eCommerce Business Analyst

We are seeking a professional with functionalexpertise in Salesforce Commerce Cloud. The ideal candidate will be someone with aget-it-done attitude and see problems as opportunities to innovate. You willhave successfully performed full life cycle business analysis on medium tolarge projects.

You will be working with the scrum team to developGlobal solution for Omnichannel eCommerce platform reaching millions of usersaround the world presence in 30+ markets and support over 15 languages.

You will work closely with the business team and internationalpartners to analyze and identify gaps, document, communicate, validaterequirements as well as execute roll-out activities. You will bring yourbusiness expertise on eCommerce and your functional expertise on SalesforceCommerce Cloud platform to transform the shopping experience for users.

RESPONSIBILITIES:

Participate inplanning and implementing eCommerce solutions for global markets.

Lead the analysisand thorough documentation of current and future state business processes thatrequire improvement. Identify opportunitiesto innovate.

Recommendsolutions to improve Commerce functionalities, business practices & procedures.

Distinguishrequests from underlying needs. Evaluate information received, deconstruct high-levelinformation into functional details and translate low-level information intobusiness requirements.

Capture use cases, user stories and acceptance criteria for the new requests. Develop UI/UX orother artifacts to facilitate requirement elaborations as needed.

Participate insprint planning & grooming session. Elaborate on requirements andexpectations for project team.

Produce businessflowcharts or other visual aids to communicate changes to the business teams.

Check feasibilityby comparing functional needs with the Salesforce Commerce Cloud solution andmake recommendations to the Product Owner.

Configure allaspects of storefronts for the global markets based on their localizedrequirements.

Manage multipleinitiatives, priorities, tasks and deadlines in a rapidly changing environment.

Partner with SIpartners on implementing the solutions and work with cross-cloud teamsthroughout the organization in supporting Project One initiatives.

Assist businessteam and QA team in designing test cases, validate the features and end-to-end testing.

Participate in cross-cloudmeetings, eCommerce UAT and roll-out activities.

Assist indeveloping training materials on the Business Manager tool and eCommerce featuresfor the business users and regional support teams.

SKILL SET REQUIREMENTS :

8 9 years ofexperience as a Salesforce Business Analyst.

5+ years ofSalesforce Commerce Cloud experience with strong knowledge in Business Manager.

Passionate abouteCommerce challenges and good understanding of Salesforce ecosystem.

Go-getter. Team player who is willing to roll up theirsleeves and take on additional responsibilities as business needs evolve.

Ability toorganize, specify and model requirements to ensure they are complete andsupport global needs.

Strong analytical & problem-solving skills. Detailed Oriented.

Thinkstrategically and creatively in finding business solution that meet therequirements in the best possible way.

Excellent verbaland written communication skills to convey ideas or concepts to a variety ofstakeholders. Comfortable presenting businessand technical terminology to groups of 5 20 individuals.

Familiar withJIRA, Confluence or similar tracking and management tools.

Experience ineCommerce enterprise deployment.

Experience in postdeployment support is highly desired.

Previous BA experiencein Agile scrum teams in multi-cultural environment highly desired.

Experience inSQL, CMS, Google analytics is preferred but not necessary.

Shift time: 2.30to 11.30pm IST

Location: Chennai/ Bangalore