Specialist Language (Japanese)

As a Language Specialist at IHG Hotels & Resorts, your role will involve translating, interpreting, and providing assistance with language to support the team in completing the required activities. Your main responsibility will be to ensure language proficiency assistance is provided as needed. Key Responsibilities: - Follow up effectively and regularly with customers for outstanding receivables - Address all aged (90+) past due items regularly and escalate when necessary - Ensure processes and procedures are followed for customer contacts, adhering to policies and legal requirements - Proactively inform about any customer issues and escalate them - Ensure accurate billing of the hotel for monthly fees - Develop and maintain relationships with hotels by obtaining necessary information and tactfully explaining service limitations - Conduct reconciliation for customers, research unapplied cash, and prepare accurate reports - Provide accurate statements, reports, and data to internal and external customers within assigned timelines - Respond timely to internal and external customer inquiries - Keep customer records up to date, document call logs/conversations, and maintain processes as agreed - Provide backup support during leaves and assist other team members as needed - Address reports and queries within specified timelines - Manage other portfolios and responsibilities as assigned Qualifications Required: - Education: Associate Degree or Bachelor's Degree in a relevant field or equivalent work experience - Experience: Minimum of 3-4 years of progressive work-related experience in functions related to the position - Technical Skills: Intermediate knowledge of PeopleSoft or similar financial systems, proficiency in Microsoft Office, effective verbal and written communication skills in Japanese and English, ability to recognize and resolve problems in transactions and systems IHG Hotels & Resorts is committed to delivering True Hospitality for Good globally, with a focus on growth and performance. The company values connections and collaboration, offering a hybrid work model that blends office and remote working. As an employee, you will have access to benefits such as room discounts, recharge days, and volunteering opportunities through the myWellbeing framework, supporting your health, lifestyle, and workplace wellbeing. Join IHG Hotels & Resorts and start your journey today by hitting the "Apply" button.,