Specialist Language (Japanese)

• Responsible for the collections process to include - a) Effective & regular follow up with customers for outstanding receivables b) All aged (90+) past due items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, legal requirement, reviewing collection data and allocating resources as needed d) Proactively inform any customer issues and escalation e) Issues & identified mistakes are not repeated
• Responsible for billing the hotel for monthly fee
• Develop & maintain relationship with hotels - Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided
• Responsible for reconciliation for customers, research for unapplied cash, preparation of accurate reports as & when required
• Accurate & correct statement, reports & data is provided to internal & external customers within time lines assigned
• Responsible for timely responses to internal & external customers
• Ensure all customer records are kept up to date, call logs/conversations in People Soft and all maintenance processes are documented and filed as agreed
• Backup plan during leaves and assisting other members during the leaves – Ensuring all reports, queries are addressed as per timelines
• Ensuring other portfolios & responsibilities are managed as and when asked or assigned upon

Education: Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience.

Experience: A minimum of 3-4 years progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position.

Technical Skills and Knowledge:

• Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, Excel).
• Demonstrated effective verbal and written Japanese & English communication skills.
• Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and systems.
• Ability to influence and negotiate resulting in positive customer payment decisions.