Specialist IS Engineer - Endpoint Imaging

What you will do

In this vital role the Device Imaging Engineer will play a vital role in the overall delivery of the enterprise device management tools, capabilities, functions, and features for Digital Workplace Experience Group.

The Device Imaging engineer will also be responsible for developing enterprise computer images for physical and virtual end-user devices. The engineer will work with OEM for custom factory Imaging (CFI) to support modern device provisioning. The Engineer will also provide L3 Administrative Support to Windows and VDI Environment

Roles & Responsibilities:

• Perform all enterprise image builds and release activity with SCCM, MDT or any SaaS tools.
• Creation of CFI Build for the enterprise to support Autopilot and Modern device provisioning.
• Drive Windows Autopilot Program for Enterprise with Intune and VMware Workspace One.
• Image Certification on all the Amgen approved Hardware.
• Driver management for all the Amgen supported hardware.
• Create provisioning packages to support OEM and CFI Build with provisioning tools.
• Create SCCM/MDT Task Sequence for the development of ACE build.
• Development of Custom scripts to Support OS Imaging.
• Lead Network imaging through PXE boot or related cloud-based technologies.
• Create USB Build to support Modern Provisioning of Devices during break fix.
• Deliver stable, high-quality operating system build for Windows and W365 Cloud PC VDI devices.
• Drive ongoing improvement to imaging development, automation, and release processes
• Automate imaging processes using Microsoft PowerShell or equivalent technologies to streamline image development and delivery
• Run image testing and documentation efforts
• Follow Amgen change control processes for image release activities
• Collaborate with the Cloud Desktop team to provide technical service support for VDI environment
• Maintain knowledge of emerging image management technologies such ZTI/LTI/Cloud Imaging/Factory to Consumer.
• Leverage 1E Nomad Technology for Content Distribution.

Basic Qualifications:

• Doctorate degree Master's degree Bachelor's degree and 8 to 13 years in Information Systems and software, mobile, or web experience

• Excellent communications and leadership skills
• Demonstrated ability in building and deploying enterprise end-user computer images
• Detailed knowledge of enterprise image and software management technologies including Microsoft SCCM or MDT and VMware Workspace ONE.
• Proficient with PXE Boot and other Network Technologies for OSD.
• Good understanding of 1E Nomad and other content pre-caching technologies.
• Experience in crafting and running custom Task Sequence variable.
• Competence with sophisticated desktop OS troubleshooting and support
• Solid grasp of Desktop Management related technologies and processes, including Active Directory, networking, monitoring, patching, group policy
• Good command of SAAS Based VDI Solutions.
• Experience in Coordinating Windows 11 devices at enterprise level.
• Experience with Active Directory Certificate services, DNS and DHCP Administration.
• Solid understanding of ITIL methodologies and systems
• Experience developing roadmaps for technology initiatives

• Scaled Agile Framework (SAFe) for Teams (preferred)

• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Excellent verbal and written communication skills.
• Team-oriented with a focus on achieving team goals.
• Excellent analytical and troubleshooting skills.
• Ability to work effectively with global and virtual teams