Mac Engineer

Dixit Infotech Services

3 - 8 years

3 - 8 Lacs

mumbai

Posted:1 hour ago| Platform:

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Skills Required

fi administration airwatch microsoft ios tools mac apple objective c wi technical support active directory sop desktop support customer handling dhcp communication skills jira swift jamf dns remedy intune xcode iphone servicenow vpn mdm troubleshooting it helpdesk mac support

Work Mode

Work from Office

Job Type

Full Time

Job Description

MacOS devices, peripherals, and related applications.
Troubleshoot and resolve escalated issues related to
hardware, software, and network connectivity
on Mac systems.
Manage
user account administration
(Active Directory, MDM, Exchange, etc.).
Install, configure, and upgrade
macOS, applications, and security patches
.
Coordinate with vendors and OEMs (Apple/Dell/HP etc.) for hardware repair/replacement.
Support and manage
enterprise tools
(MDM solutions like Jamf, Intune, Workspace ONE).
Ensure
endpoint security compliance
(antivirus, encryption, VPN).
Prepare
technical documentation, SOPs, and knowledge base articles
for recurring issues.
Work closely with L1 engineers for knowledge transfer and provide mentoring support.
Handle
incident, problem, and change management
as per ITIL processes.

Skills & Competencies:

Strong hands-on experience with
macOS troubleshooting and administration
.
Knowledge of
MDM tools
(Jamf Pro, Intune, AirWatch, etc.).
Good understanding of
network fundamentals
(DNS, DHCP, Wi-Fi, VPN).
Familiarity with
Microsoft 365, Exchange, and collaboration tools
.
Experience with
ticketing tools
(ServiceNow, JIRA, Remedy, etc.).
Excellent
communication and customer handling skills
.
Ability to work independently and handle escalations.

Roles and Responsibilities

MacOS devices, peripherals, and related applications.
Troubleshoot and resolve escalated issues related to
hardware, software, and network connectivity
on Mac systems.
Manage
user account administration
(Active Directory, MDM, Exchange, etc.).
Install, configure, and upgrade
macOS, applications, and security patches
.
Coordinate with vendors and OEMs (Apple/Dell/HP etc.) for hardware repair/replacement.
Support and manage
enterprise tools
(MDM solutions like Jamf, Intune, Workspace ONE).
Ensure
endpoint security compliance
(antivirus, encryption, VPN).
Prepare
technical documentation, SOPs, and knowledge base articles
for recurring issues.
Work closely with L1 engineers for knowledge transfer and provide mentoring support.
Handle
incident, problem, and change management
as per ITIL processes.

Skills & Competencies:

Strong hands-on experience with
macOS troubleshooting and administration
.
Knowledge of
MDM tools
(Jamf Pro, Intune, AirWatch, etc.).
Good understanding of
network fundamentals
(DNS, DHCP, Wi-Fi, VPN).
Familiarity with
Microsoft 365, Exchange, and collaboration tools
.
Experience with
ticketing tools
(ServiceNow, JIRA, Remedy, etc.).
Excellent
communication and customer handling skills
.
Ability to work independently and handle escalations.

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