Specialist - Helpdesk

International Flavors & Fragrances

5 - 10 years

7 - 10 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

assistant manager operations automation process optimization sap helpdesk nutrition invoice processing diversity and inclusion growth strategy operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

As Specialist based out of our GBS in Hyderabad, India, you will be for processing invoices, reconciling accounts, and ensuring timely payments to vendors and suppliers.
The role reports to Assistant Manager/Operations Leader Operations.

How you will contribute

Manage the complete Accounts Payable cycle in SAP, including invoice processing, payment execution, and vendor reconciliation.
Collaborate cross-functionally to resolve vendor queries related to payments, invoices, and account status via phone, email, or helpdesk systems.
Monitor daily email inflow, ensuring SLA adherence and timely, accurate responses within agreed turnaround times (TAT).
Accurately process supplier invoices, ensuring proper matching with purchase orders and correct entry into the accounting system.
Reconcile vendor statements and promptly address any discrepancies.
Maintain comprehensive and compliant records of all supplier interactions and transactions.
Investigate and resolve payment discrepancies in coordination with internal teams.
Provide timely updates to suppliers regarding payment status and resolve issues proactively.
Communicate process updates and distribute manuals to ensure operational consistency.
Actively participate in team meetings and contribute to the implementation of new procedures and initiatives.
Ensure all AP activities align with internal controls, company policies, and regulatory standards.
Contribute to automation and process optimization initiatives.
Document and maintain standard operating procedures, policies, and process guidelines.
Manage internal communications related to AP policies, alerts, and updates via internal portals.
Demonstrate excellent verbal and written communication skills with fluency in English.

What you will need to be successful

Bachelor s degree in Commerce (B.Com) or Finance .
Minimum 5 years of experience in Accounts Payable, with hands-on expertise in SAP .
Proficient in Microsoft Office tools Excel, Word, PowerPoint, and ServiceNow .
Excellent verbal and written communication skills in English.
Flexible to work in regional shifts and adaptable to changing business needs.
Strong understanding of business processes and systems.
Ability to work well under pressure and manage multiple priorities effectively.

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