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Exxon Mobil Corporation
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GR Advisor-Cash Application

GR Advisor-Cash Application

Exxon Mobil Corporation

3 - 8 years

25 - 30 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

market development erp sap networking lng project management business planning msp operations analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provides E2E advice and guidance to the MSP agent on how to effectively drive desired customer experience. Leverage metrics and insights from KPI Advisors and Customer Feedback & Quality Advisors to identify and coach MSP.

Job will be based at Bangalore , Whitefield office ( WFO) for 5 days in a week.

What you will do

Support alignment, standardization and implementation of MSP & Customer Services Cash Application related processes
Support transaction execution in ERP related to Bad Debts Write off / Bad Debts Reserve
Provides E2E advice and guidance to the MSP agent on how to effectively drive desired customer experience.
Monitor and act on customer feedback with MSP or, when required to ensure feedback loop is closed and ongoing improvement in MSP process execution and customer experience.
Escalation point from MSP into EM; Escalation point for EM into MSP if MSP protocol fails
Addresses MSP agent and supervisor questions related to Cash Application and Accounting (Balance Sheet Account reconciliation , others, etc) processes
Work with and guide MSP on customer issues and disputes
Escalate broader process improvements opportunities to Customer Feedback & Quality Advisor
Leverage metrics and insights from KPI Advisors and Customer Feedback & Quality Advisors to identify and coach MSP
Support Initiative Advisors to translate business needs and CS priorities

About You

Required Skills and Qualifications:

Bachelor s degree or higher in accounting, finance, or management
Min 3 years work experience in order to cash process, accounting, and or process & project management
Financial accounting or reporting knowledge.
Knowledge on Order to Cash Process, working experience on SAP.

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:

Competitive compensation
Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
Retirement benefits
Global networking & cross-functional opportunities
Annual vacations & holidays
Day care assistance program
Training and development program
Tuition assistance program
Workplace flexibility policy
Relocation program
Transportation facility

Stay connected with us

Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India .
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GR Advisor-Cash Application