Specialist - Facility Management Services
Location: Gurgaon
About Us
Your Role
As a
Specialist -
Facility Management,
you will oversee guest experiences, property readiness, and on-site staff
, including housekeeping, cooks, butlers, security, and gardeners. You will manage daily operations, maintenance, inventory, and SOP adherence
while resolving guest concerns and coordinating with stakeholders. Additionally, you will handle budgeting, financial oversight, and guest delight programs
to ensure exceptional service and operational efficiency.
About You
- Minimum
4-6 years in hospitality or guest services
with a focus on operations and guest satisfaction. - Ability to manage
housekeeping, maintenance, and support staff
effectively. - Coordinate with A
MC vendors, OEMs, and technicians
for timely repairs and inspection. - Proficient in
SOP implementation, inventory management, and financial oversight
. - Working knowledge of relevant
statutory regulations
( fire and electrical safety) - Strong
stakeholder management skills
to liaise with internal teams and vendors. - Maintain accurate records of equipment servicing,maintenance logs and incident reports.
- Ensuring
high property standards, cleanliness, and service excellence
.
Key Metrics: What you will drive and achieve
-
Guest Satisfaction Score (based on direct and OTA feedback)
-
Staff Efficiency & Adherence to SOPs
-
Property Maintenance & Cleanliness Score
-
Timeliness in Issue Resolution
-
Inventory & Asset Management Accuracy
Our Core Values:
Are you a CURATER
Curious
: Here, your curiosity fuels innovation.
User-Centric
: You ll anticipate the needs of all our stakeholders and exceed expectations.
Resourceful
: You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
Aspire
: Keep learning, keep growing because we re all about continuous improvement.
Trust
: Trust is our foundation. You ll work in a transparent, reliable, and fair environment.
Enjoy
: We believe in having fun while building something extraordinary.
Business Acumen:
You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel.
Change Management:
You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity well, promote innovation within the team, and take ownership of implementing fresh ideas.
Leadership:
You provide direction, delegate effectively, and empower your team to take ownership. You foster passion and pride in achieving goals, holding yourself accountable for the team s successes and failures.
Customer Centricity:
You know your customers business and proactively find solutions to resolve their challenges. By building rapport and anticipating issues, you ensure smooth, win-win interactions while keeping stakeholders in the loop.
Teamwork:
You actively seek input from others, work across departments, and leverage team diversity to drive success. By fostering an open environment, you encourage constructive criticism and share knowledge to achieve team goals.
Result Orientation:
You set clear goals for yourself and your team, overcoming obstacles with a positive, solution-focused mindset. You take ownership of outcomes and make informed decisions based on cost-benefit analysis.
Planning and Organizing:
You analyze information systematically, prioritize tasks, and delegate effectively. You optimize processes to drive efficiency and ensure compliance with organizational standards.
Communication:
You communicate with confidence and professionalism, balancing talking and listening to foster open discussions. You identify key players and use the right channels to ensure clarity and gain support.
