Area Manager - Field and Services

RENAULT NISSAN TECHNOLOGY BUSINESS CENTRE INDIA PRIVATE LIMITED

7 - 10 years

15 - 20 Lacs

mumbai chennai

Posted:Just now| Platform:

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Skills Required

aftersale services customer service sales customer complaints customer satisfaction index

Work Mode

Work from Office

Job Type

Full Time

Job Description

Individual Contributor Role

Roles and Responsibilities:-

Follow the network on all the Quality & After-sale business KPIs (Parts, Customer Satisfaction) and implement corrective actions, if needed,
Deploy Renault Referential, Methods & Standards, workshop organization and Quality policy,
Contribute to the achievement of Customer Satisfaction and Service Retention objectives,
Deploy and pilot all animation systems of the network,
Ensure the service coverage on its territory,
Understand Business Profitability and measures to improve with necessary simulation
Inform, manage the after sales commercial policy of Renault with the Dealer
Reach the target of the workshop and distribution parts business,
Deploy the customer engagement activities / service promotions (to retail customers) in the workshops of the network,
Drive the customer satisfaction index
Prepare Training plan of the After-sales employees of the network , in relation with the training centre
Provide feed-back to RIPL on the different programs efficiency,
Manage the customer complaints with the dealer and head office, ensure an answer is provided within the target time

Purpose of the Job

Maximize the commercial performance in Parts, accessories and service, as well as the Quality of Service performance of the dealers of his zone,
Deploy the commercial and quality policy of the manufacturer,
Manage the customer satisfaction,
Provide assistance to the dealers,
Interface between network and RIPL,

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