Specialist Customer Service Back Office

Job Description

About this Position Responsible for executing all SAP and administrative tasks across the order-to-cash (OTC) process. This includes order entry, credit/debit note handling, delivery note creation, master data support, reporting, and resolving customer claims. What you ll do Manage OTC transactions in SAP (orders, billing, delivery, etc.) Process manual/electronic orders and credit/debit notes. Maintain customer and pricing master data. Generate reports and support audits. Resolve customer claims and coordinate with in-country CS teams What makes you a good fit Minimum 1 Year of relevant experience. Strong SAP knowledge (CS/OTC modules). Customer-focused with good communication skills. Proactive, organized, and able to work under pressure. Analytical mindset with strong time management. Good English communication skills. Some perks of joining Henkel Diverse national and international growth opportunities Globally wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children .