Specialist Customer Service Back Office

Job Description

What you´ll do Manage OTC transactions in SAP (orders, billing, delivery, etc.) Process manual/electronic orders and credit/debit notes. Maintain customer and pricing master data. Generate reports and support audits. Resolve customer claims and coordinate with in-country CS teams What makes you a good fit Minimum 1 Year of relevant experience. Strong SAP knowledge (CS/OTC modules). Customer-focused with good communication skills. Proactive, organized, and able to work under pressure. Analytical mindset with strong time management. Good English communication skills. Some perks of joining Henkel Diverse national and international growth opportunities Globally wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets. JOB ID: 25080266 Job Locations: India, Maharashtra, Navi Mumbai Contact information for application-related questions: talent.acquisition@henkel.com Please do not use this email address for sending your application or CV. . Applications sent via e-mail will not be accepted. Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application Job-Center: If you have an application already