Specialist

Maersk is a global leader in integrated logistics with a rich history of industry pioneering spanning over a century. Through continuous innovation and transformation, we are pushing the boundaries of what is possible, consistently setting new standards for efficiency, sustainability, and excellence. At Maersk, we value diversity, collaboration, and continuous learning, striving to ensure that our workforce reflects and understands the needs of our customers. With a global presence encompassing over 100,000 employees across 130 countries, we are united in shaping the future of global trade and logistics. Join us on this journey as we leverage cutting-edge technologies and unlock opportunities on a global scale. Together, let's navigate towards a brighter, more sustainable future with Maersk. What We Offer: - Impact: Your contributions will directly influence the success of our global operations. - Opportunity: Maersk provides extensive avenues for both professional and personal growth and development. - Innovation: Be part of a forward-thinking team that embraces innovation and cutting-edge technologies. - Global Exposure: Collaborate with colleagues from diverse backgrounds and gain insights into international business practices. - Work-Life Balance: We prioritize work-life balance and offer flexible working arrangements to support our employees. At Maersk GSC, you will be immersed in a diverse working environment that mirrors the APMM group. We actively promote continuous learning and the sharing of best practices by recognizing and rewarding innovations. Our commitment to holistic development is evident through regular recreational activities aimed at fostering a creative outlet for our employees. Emphasizing employee engagement and work-life balance is at the core of our people-centric approach. Key Responsibilities: - Assist customers in resolving issues and collaborate closely with local colleagues to ensure swift exception handling. - Uphold a high level of customer-centricity and deliver exceptional customer service. - Demonstrate ownership of issues with minimal tolerance for delays and inaccuracies. - Respond to internal and customer emails within the defined SLAs for specific communication channels. - Adhere to system workflows and meet strict deadlines. - Undertake additional responsibilities such as generating reports and conducting analysis as per business requirements. - Ensure compliance with all Export custom manifest service and deadline requirements to prevent service failures. - Follow standardized processes and tasks while prioritizing the customer experience. Who We Are Looking For: We are seeking graduates with over 4 years of Shipping and Logistics (Customs) experience, coupled with strong communication skills. - Proficiency in understanding the end-to-end shipping cycle. - Strong organizational skills and attention to detail. - Ability to manage complex data and processes effectively. - Proactive in contributing ideas and suggestions for enhancing operations. - Willingness to work in rotational shifts and thrive in an agile environment. - Adaptability to change and the ability to make the most of any situation. - Capability for cross-learning and providing support to the team as required. Technical Skills: - Proficient in computer and MS Office applications, particularly Excel and Word. - Good typing speed. We are committed to accommodating any special needs you may have during the application and hiring process. If you require assistance or accommodations to access our website, apply for a position, or perform your job duties, please reach out to us at accommodationrequests@maersk.com.,