Jobs

Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Companies

Resume

Home
>
Jobs in Hyderabad
>
Cognizant
>
SPE - US Mortgage - Escalation Management/ Customer Support

SPE - US Mortgage - Escalation Management/ Customer Support

Cognizant

2 - 7 years

3 - 7 Lacs

Hyderabad Mumbai (All Areas)

Posted:3 months ago| Platform:

Apply

Skills Required

Mortgage Servicing loan servicing Escalation Management Loss Mitigation Customer Service Escrow dispute verification loan modification Customer Support Mortgage Escalations Loan Processing credit card loan orgination loan administration Dispute Management Bankruptcy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Conduct detailed research on written complaints received from customers. Analyze the issues identified in the complaints and gather necessary information for resolution. Provide comprehensive written responses to customers, addressing all concerns raised in the complaints. Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions. Collaborate with various departments to gather insights and information pertinent to the complaints. Maintain accurate records of customer interactions, complaints, and resolutions. Continuously improve the complaints handling process by identifying trends and recommending changes. Preferred candidate profile Graduate/Diploma (3 year) in any discipline. Bachelor's degree in accounting or finance or related field would be preferable Good experience in US Mortgage operations Candidate with experience in escalation management team from credit card operations background will also be considered. Proven experience in customer service or complaints handling. Strong critical thinking and problem-solving skills. Excellent written communication skills with the ability to convey complex information clearly and concisely. Good customer service attitude. Stress tolerance - Ability to work accurately under pressure. Good Team Player Willingness to work in night shifts(8.30 pm IST to 6:30 am IST) Experience in a regulated industry, understanding compliance and legal implications of customer complaints. Familiarity with customer relationship management (CRM)systems. Candidates with experience in customer support role in banking domain will also be suitable Immediate joiners only . Interested candidates please share your resume to priyadarshini.narayanan@cognizant.com

More Jobs at Cognizant

Service Desk Engineer

Bengaluru

Experience: Not specified

INR 0 - 2 Lacs

Opening For Sound Engineer/Audio engineer

Hyderabad, Gurgaon

1 - 6 yrs

INR 2 - 6 Lacs

Process Executive - Walk in For Freshers at Hyderabad

Hyderabad

Experience: Not specified

INR 1 - 2 Lacs

Walkin Drive For Java MSB, Java FSE + Angular, Java FSE + React

Pune

4 - 9 yrs

INR 5 - 15 Lacs

Process Specialist - Mortgage Underwriting

Chennai, Navi Mumbai, Mumbai (All Areas)

5 - 10 yrs

INR 5 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Mortgage Servicing Interview Now

My Connections Cognizant

Download Chrome Extension (See your connection in the Cognizant )

Download Now

Cognizant

www.cognizant.com

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2577 Jobs

Key People

Brian Humphries

CEO
Gina Schaefer

CFO
Ranjan Kalia

President, Cognizant North America
Katherine H. (Katie) Talarico

Chief Marketing Officer

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Bookmarks

SPE - US Mortgage - Escalation Management/ Customer Support

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Cognizant

Mock Interview

Download Chrome Extension (See your connection in the Cognizant )

RecommendedJobs for You

SPE - US Mortgage - Escalation Management/ Customer Support

Zonal Manager

Branch Manager

Manager-II - ERM SC

Zonal Manager Kerala

Live Underwriter - US Mortgage

Executive -Gold loans

Model Risk Capabilities Officer

Field Sales Associate

Manager-II - ERM SC

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Bookmarks

Personal Settings

SPE - US Mortgage - Escalation Management/ Customer Support

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Cognizant