29 Escrow Jobs

SUMMARY Job Title: Team Lead US Mortgage Escrow / Loss Mitigation Location: Navi Mumbai (Airoli) Work Mode: Work from Office Salary: Up to 12.5 LPA Shift: US Shift (Flexibility Required) Experience Required: Minimum 6+ years in US Mortgage servicing (2+ years in team handling) Job Summary: We are hiring a dynamic Team Leader with strong expertise in US Mortgage Escrow or Loss Mitigation to lead and manage a high-performing team in a leading MNC. The role involves supervising daily operations, ensuring quality and productivity standards, and acting as the key point of contact for team performance and issue resolution. Key Responsibilities: Lead, mentor, and manage a team of escrow/loss mitigation processors Monitor and drive productivity, quality, and SLA compliance Identify underperformance, implement corrective actions Conduct regular team training and performance reviews Liaise with internal managers and external business areas (BAs) Resolve day-to-day operational, technical, and staffing issues Ensure timely and accurate reporting to management Promote employee retention and address attrition risks proactively Requirements US Mortgage Escrow operations: Escrow analysis, setup, cancellations, tax and insurance tracking Knowledge of CoreLogic, LERETA, Proctor, Assurant HUD-1, initial escrow statements, and pre-boarding loans Flood zone knowledge, loss drafts, hazard claims filing US Mortgage Loss Mitigation process (preferred) Exposure to Mortgage Insurance and Hazard Insurance Mobile homes knowledge (nice to have) Eligibility Criteria: Graduate in any discipline 6+ years of experience in US Mortgage/Default Servicing Minimum 2 years in a team leadership role Benefits Internal Job Promotion (IJP) opportunities Medical Insurance Cab facility One Way

SUMMARY Job Opening: US Mortgage Escrow SME Navi Mumbai (Airoli) Work Mode: Work from Office Shift: US Shift (6:30 PM IST 4:30 AM IST) Salary: Up to 7 LPA Location: Navi Mumbai, Airoli Experience Required: Minimum 6 Years (72+ months) in US Mortgage Escrow domain Key Responsibilities: Meet or exceed productivity and quality benchmarks as per team guidelines Conduct audits on processed items, provide constructive feedback Maintain dashboards, SOPs, and MIS reports Support processing associates with domain expertise Requirements 6+ years of experience in US Mortgage Escrow processes Strong understanding of: Escrow analysis, set-up, and cancellations Initial escrow statements, HUD comprehension, tax amount reporting Pre - boarding loans, hazard insurance, MI cancellations Escrow tools like CoreLogic, LERETA, Proctor, Assurant Good to have: knowledge of mobile homes Proficiency in MS Office and typing (30+ WPM) Excellent communication, analytical, and team collaboration skills Willingness to work in night shifts and from office location Educational Qualification: Graduate/Diploma (4 years) in any discipline Preferred: Bachelor’s in Accounting , Finance , or relevant field Benefits Internal Job Promotion (IJP) opportunities Medical insurance coverage One-way cab facility

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Job Summary: The Tax Calling Associate plays a critical role in supporting mortgage servicing and origination by obtaining accurate property tax information from government agencies and county tax authorities across the United States. This position involves direct phone and online communication with tax offices, researching tax assessment and payment details, and analyzing how taxes are calculated for residential and commercial properties. Key Responsibilities: Contact county tax offices, municipal agencies, and local authorities to obtain property tax information via phone, email, or online portals. Request, verify, and document property tax amounts, due dates, delinquency statuses, and payment histories. Research and interpret various tax calculation methods, including millage rates, assessed values, exemptions, and special assessments. Record and update tax data accurately in internal systems for use in mortgage servicing, escrow analysis, or loan origination. Coordinate with internal departments such as Escrow, Loan Servicing, and Title to ensure timely procurement and verification of tax data. Identify and escalate issues such as discrepancies in tax records or inaccessible tax offices. Maintain a high level of compliance with state and federal regulations regarding tax information handling. Manage multiple tax inquiries simultaneously while maintaining accuracy and timeliness. Stay informed about changing tax regulations, deadlines, and procedures across various U.S. jurisdictions. Qualifications: bachelors degree preferred. Experience in mortgage, real estate, tax research, or related fields is a plus. Strong verbal and written communication skills, especially phone etiquette. Proficiency in Microsoft Office (Excel, Word) and tax software platforms. Ability to work independently and meet strict deadlines. Detail-oriented with strong analytical and problem-solving skills. Familiarity with U.S. property tax systems, terminology, and documentation.

Process Executive-US Mortgage -MNC Job Location : Navi Mumbai Exp: 1Year ( FRESHERS CAN ALSO APPLY ) Shifts : Night Shifts Working Days : 6 days Role & responsibilities Key Result Areas (KRAs) Process associate is expected to meet or exceed the set / agreed target both during the training period and in the period following training. The productivity targets will be revised based on the tenure and any such changes will be made known to the associate. Essential Functions: Basic knowledge of Mortgage industry and ability to recognize various mortgage documents (example LMA, RMA, Bank Statement, Pay Stub, Mod Agreement, TPP, Profit & Loss etc.) Ensure data accuracy. Ability to review and gauge any red flags in the document and information provided in client system. Perform other related duties as required and assigned. Preferred candidate profile Graduate in any discipline 0-1 year of Experience in BPO, Transaction/ Data Processing background. Good analytical skills, research knowledge and decision making. Knowledge of MS-office (Excel) Good written and spoken communication skills. Ability to work in shifts (preferably night) Willing to work 6 days a week. Interested Candidates Can Call on -6364920550 Interested Candidates Can Send their cvs on -garima.sharma@adecco.com

Urgent Hiring For Process Executive-US Mortgage for an International IT consulting and outsourcing company. Job Location : Navi Mumbai Exp: Fresher Shifts : Night Shifts Working Days : 6 days Role & responsibilities Key Result Areas (KRAs) Productivity: Process associate is expected to meet or exceed the set / agreed target both during the training period and in the period following training. The productivity targets will be revised based on the tenure and any such changes will be made known to the associate. Quality: Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified. The quality targets will be revised based on the tenure and any such changes will be made known to the associate. Feedback: Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development. Essential Functions: Basic knowledge of Mortgage industry and ability to recognize various mortgage documents (example LMA, RMA, Bank Statement, Pay Stub, Mod Agreement, TPP, Profit & Loss etc.) Ensure data accuracy. Ability to review and gauge any red flags in the document and information provided in client system. Perform other related duties as required and assigned. Preferred candidate profile Graduate in any discipline 0-1 year of Experience in BPO, Transaction/ Data Processing background. Good analytical skills, research knowledge and decision making. Knowledge of MS-office (Excel) Good written and spoken communication skills. Ability to work in shifts (preferably night) Willing to work 6 days a week. If interested , kindly share resume on neeta.yadav@adecco.com or Call on 6364920546 .

Job Title: - PE/SPE/SME - Escrow (US Mortgage Process) Work Model: Work From Office Only Shift Timings: US Night Shifts Only (6:30 PM IST 4:30 AM IST) Joiners: Immediate Joiners Preferred Interview Date:- 7th June 2025 Interview/Job Location: Airoli, Navi Mumbai, Maharashtra 400708 Note: For PE-level positions, candidates from any non-technical background are eligible. Strictly not eligible: B.Tech, Regular MBA, LLB, M.Tech, MCA, B.Ed. Position Objective The Associate will be responsible for reviewing mortgage documents, extracting and validating key information, and updating client systems accordingly. Responsibilities include due diligence checks, condition reviews, and flagging discrepancies in documentation. Key Responsibilities (KRAs) Productivity Meet or exceed defined productivity targets within specified timelines. Productivity benchmarks may evolve based on experience and performance. Quality Maintain high accuracy standards as per defined quality benchmarks. Quality expectations may increase with tenure. Feedback & Improvement Actively participate in feedback sessions. Demonstrate a willingness to learn and improve processes based on feedback. Required Qualifications Graduate or 3-year Diploma in any discipline. Preferred: Bachelor's degree in Accounting, Finance, or a related field. Required Skills & Experience Experience: 1 - 6 years in relevant US Mortgage Escrow operations Core Areas: Escrow Set-up, Analysis, and Cancellations Mortgage and Hazard Insurance Mortgage Insurance Cancellations Understanding of escrow lines/products Exposure to mobile homes (preferred but not mandatory) Technical & Domain Skills: Familiarity with mortgage documentation and processes Strong attention to detail and ability to identify discrepancies Good analytical and logical reasoning skills Proficient in typing (30+ WPM preferred); formal typing training is a plus Soft Skills: Effective verbal and written communication Ability to collaborate across teams High tolerance to stress and pressure Team-oriented mindset Additional Details Must be open to night shift work only Work from office is mandatory (No hybrid/remote) Preference for candidates who can join immediately If you're interested and meet the criteria, please connect via call or WhatsApp at 7892648654 anytime.

SPE/SME/TL - Escrow process

SPE/SME/TL - Escrow process

Urgent Hiring_ US Mortgage Analyst / Sr.Analyst with a leading US Mortgage Industry @ Mumbai Location. Must have experience in any below skill Commercial Underwriting / Commercial Lending / Escrow/default servicing process / Loss Mitigation Ctc - Upto - 6 Lpa US Shift WFO Location- Hyderabad , Chennai , Mumbai Apply - rohita.robert@adecco.com Ph No- 8951858328 ESSENTIAL SKILLS/PERSONALITY TRAITS: Resources executing day to day activities of the engagement Strong analytical, logical and data management skills preferred Service Excellence orientation MS Office Skills Basic keyboarding skills and computer skills of data entry Personal effectiveness skills Prioritizes and tracks own activities Follows documented processes Documentation of own work on a daily basis Interpersonal skills Strive to understand and resolve issues/queries at the first instant Keeps own work aligned with teams requirements

Urgently Hiring for Freshers - US Mortgage with a leading US Mortgage Industry @ Mumbai Location. Freshers - Ctc 3 Lpa US Shift WFO Apply- rohita.robert@adecco.com Ph No- 8951858328 Key Result Areas (KRAs) Productivity: Process associate is expected to meet or exceed the set / agreed target both during the training period and in the period following training. The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.

Looking for Experience in below skill set Areas of Expertise: Active Servicing, Default loans handling, Loss Mitigation, Bankruptcy, Loss Analysis, Foreclosure, REO, Flood Insurance, Hazard Insurance, Consumer reporting & Escrow Administration Processor Job Location-Sholinganallur, Chennai Shift-Night Shift Cab Facility-One way cab facility Notice Period- Immediate Joiners only Experience-1 to 3 Years Senior Processor Job Location-Sholinganallur, Chennai Shift-Night Shift Cab Facility-One way cab facility Notice Period- Immediate Joiners to 1 Month Experience-4 to 8 Years Walk In Interview Date- 09th June- 10.30 A.M to 1.30 P.M Walk In Interview Address: Wipro Limited-CDC5 468/469, 475/A, Old Mahabalipuram Road, Elcot Sez, Sholinganallur,Chennai

Job Title: - PE/SPE/SME - Escrow (US Mortgage Process) Work Model: Work From Office Only Shift Timings: US Night Shifts Only (6:30 PM IST 4:30 AM IST) Joiners: Immediate Joiners Preferred Note: For PE-level positions, candidates from any non-technical background are eligible. Strictly not eligible: B.Tech, Regular MBA, LLB, M.Tech, MCA, B.Ed. Position Objective The Associate will be responsible for reviewing mortgage documents, extracting and validating key information, and updating client systems accordingly. Responsibilities include due diligence checks, condition reviews, and flagging discrepancies in documentation. Key Responsibilities (KRAs) Productivity Meet or exceed defined productivity targets within specified timelines. Productivity benchmarks may evolve based on experience and performance. Quality Maintain high accuracy standards as per defined quality benchmarks. Quality expectations may increase with tenure. Feedback & Improvement Actively participate in feedback sessions. Demonstrate a willingness to learn and improve processes based on feedback. Required Qualifications Graduate or 3-year Diploma in any discipline. Preferred: Bachelor's degree in Accounting, Finance, or a related field. Required Skills & Experience Experience: 1 - 6 years in relevant US Mortgage Escrow operations Core Areas: Escrow Set-up, Analysis, and Cancellations Mortgage and Hazard Insurance Mortgage Insurance Cancellations Understanding of escrow lines/products Exposure to mobile homes (preferred but not mandatory) Technical & Domain Skills: Familiarity with mortgage documentation and processes Strong attention to detail and ability to identify discrepancies Good analytical and logical reasoning skills Proficient in typing (30+ WPM preferred); formal typing training is a plus Soft Skills: Effective verbal and written communication Ability to collaborate across teams High tolerance to stress and pressure Team-oriented mindset Additional Details Must be open to night shift work only Work from office is mandatory (No hybrid/remote) Preference for candidates who can join immediately If you're interested and meet the criteria, please connect via call or WhatsApp at 7892648654 anytime.

Experience - in hand package min 3yr - upto 6.6 L min 5yr - upto 9.8 L (2+ yr on Paper TL) min 8yr - upto 15 L (2+ yr on Paper AM) min 11yr - upto 22.8L (2+ yr on Paper Mgr) Graduate 24/7 Both way cabs 8800967949 shristiguptaimaginators@gmail.com Required Candidate profile Candidate should have experience in real state. Completely WFO Immediate joiners only only walkin drive for Bangalore Location

Experience - in hand package min 3 yr - upto 6.6 L min 5 yr - upto 9.8 L (2+ yr on Paper TL) min 8 yr - upto 15 L (2+ yr on Paper AM) min 11 yr - upto 22.8L (2+ yr on Paper Mgr) Graduate 24/7 immediate joiner yashika.imaginator@gmail.com 7289094130 Required Candidate profile Candidate should have experience in real state. proper work from office only walkin drive

Job Description Domain: U.S. Mortgage Real Estate/Property Taxation (U.S. Residential Mortgage) Desired profiles: 1 year of experience in U.S. real estate taxation (residential) process with experience of working in tax line setup, delinquency processing, disbursements, returns & refunds, tax research, claims & recoveries. Experience of working on real estate tax systems/ platforms. This profile is a mix of voice and non-voice back-office operations. Candidate needs to have good verbal and written communication skills. Experience: Minimum 1 year of experience in U.S. real estate/property taxation (residential) Location: Bangalore Model: Work from Office only Shift: Nightshift (US business hours). Those who are interested can drop their resumes at Shruthi.Somasundar@ltimindtree.com or Satheeshkumar2@ltimindtree.com

Job Description for Team Leader Job Title: Team Leader Reporting to: Team Manager/Delivery Manager, Operations Objectives The Team Leaders objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team Manager/Delivery Manager, Operations, who will be the first point of contact for any issues, questions, or concerns. Key Result Areas (KRAs) Leadership: The Team Leader is expected to actively lead and motivate the team for whom he / she is the primary point of contact. The Team Leader is expected to be close to the team and be aware of issues, including potential issues, within the team and appropriately resolve / escalate the same. The Team Leader should be aware of the strengths and weaknesses of his / her team members and provide them with appropriate guidance and direction. The Team Leader is expected to actively promote the company ethos, and create and maintain an environment which encourages retention. The Team Leader is expected to identify and implement feasible solutions to issues which could lead to attrition. Operations: Experience of working in US Mortgage Escrow experience Understand escrow lines or products Knowledge of core logic, lareta, proctor or assurant activities Understood Tax amount reporting, pre-boarding loans, comprehension of HUD and Initial escrow statement, working in Escrow set-up, Analysis and Cancellations. Knowledge of mobile homes (good to have) Mortgage Insurance cancellations, Hazard Insurance Must have knowledge on loss drafts, flood zones, hazard claim filing etc The Team Leader is expected to ensure that all team members meet or exceed the productivity and quality targets and recommend corrective action necessary for underperformers. The Team Leader is expected to ensure smooth operations on a daily basis, by ensuring all service level agreements are met in terms of quality, productivity, and turnaround time by active interaction with the business area. The Team Leader is expected to take ownership of identification and resolution of daily operational, admin and technical issues. The Team Leader should ensure timely and accurate submission of all reports sought by the management or by the business area and ensure high levels of internal and external customer service. The Team Leader is expected to periodically review and suggest possible revision of the quality and productivity targets based on the teams performance, in order to improve overall process efficiency and deliver excellent customer service. The Team Leader is expected to Initiate Training and Updates to the team members The Team Leader is expected to keep the Manager appraised of member’s needs, staffing issues, technical and performance issues The Team Leader is expected to interact with the BA in order to be transparent on the business front Teamwork: The Team Leader is expected to create and maintain an environment that fosters teamwork, in which each member is an eager contributor. The Team Leader is expected each team member is a functional unit of a very cohesive team and share a close bond with their peers. The Team Leader is expected to actively participate and encourage participation in team events. Continuous Improvement: The Team Leader is expected to constantly improve upon current performances and raise the bar of expectations and standards. The Team Leader is also expected to contribute ideas / suggestions which improve the process efficiency or enhance the way we work. The Team Leader should constantly strive to invite suggestions from the team and implement them if found feasible. Appraisals: The Team Leader is expected to conduct and document appraisal reviews of the team members on at least a monthly basis. The Team Leader should give feedback to individual team members in a manner not offensive to the team member, focusing on the performance rather than the personality of the individual, in an unbiased and unprejudiced way. The Team Leader should be objective and specific while delivering feedback and avoid being general. The Team Leader is expected to be open and receptive to feedback. Qualification: Graduate 6+ years of experience in U.S Mortgage Servicing\Default Servicing\Escrow Good understanding of U.S. Mortgage Banking\Loan Servicing cycle Minimum of 2 years in the team handling role Skill Sets Good interpersonal skills Prioritizing and Time Management Planning and Organizing Skills Good Knowledge of MS-office Flexibility to work in different shifts Acceptability by the team Good written and verbal communication US Mortgage Industry knowledge Interested candiates please share your resume to priyadarshini.narayanan@cognizant.com

Looking for Experience in below skill set Areas of Expertise: Active Servicing, Default loans handling, Loss Mitigation, Bankruptcy, Loss Analysis, Foreclosure, REO, Flood Insurance, Hazard Insurance, Consumer reporting & Escrow Administration Job Location-Sholinganallur, Chennai Shift-Night Shift Cab Facility-One way cab facility Notice Period- Immediate to 1 Month Experience-4 to 8 Years Interested Please Contact-Krishna-8072255275

Looking for Experience in below skill set Areas of Expertise: Active Servicing, Default loans handling, Loss Mitigation, Bankruptcy, Loss Analysis, Foreclosure, REO, Flood Insurance, Hazard Insurance, Consumer reporting & Escrow Administration Job Location-Sholinganallur, Chennai Shift-Night Shift Cab Facility-One way cab facility Notice Period- Immediate to 1 Month Experience-1 to 8 Years Interested Please Contact-Krishna-8072255275

Dear Appliciants, Hiring for US Mortgage (ESCROW) - Team Lead Location : Mumbai / Hyderabad Position TL WFO, US Night shift Notice: upto 1month ctc - upto 10lpa Process Loss mitigation and escrow Description – Looking for candidates with good experience in US mortgage worked in escrow process / loss mitigation / Foreclosure / Bankruptcy / Mortgage Servicing and has 2+ years of team handling experience Interested Candidates contact HR Pallavi @9167757169 / pallavi@careerguideline.com

Hiring for US Mortgage - Team Lead Location Hyderabad Position TL WFO, US Night shift Notice upto 1month ctc - upto 10/11lpa Process US Mortgage servicing/ Foreclosure/ Bankruptcy/ Loss mitigation / Escrow Description – Looking for candidates with good experience in US mortgage worked in US Mortgage servicing/ Foreclosure/ Bankruptcy/ Loss mitigation / Escrow and has 2+ years of team handling experience Interested Candidates contact HR Umme@ 8655884775 / Umme@careerguideline.com

Work Location Chennai (Work from Office Only) Shift Night shift CTC Upto 4.5 LPA Experience 2 to 6 yrs Notice Period: Immediate Joiners Only We have opening for following three verticals .... 1. Loss Mitigation: US Mortgage Experience in Loss mitigation/Home retention (Minimum 12 Months) 2. Special Services: A minimum of one year of experience in mortgage servicing operations is required. • • Proficient in evaluating cash management, payment services, and resolving inquiries related to payoffs. 3.property Taxes/Insurance Escrow: As An Escrow Analyst, responsible for the day-to-day activities of escrowing and receiving funds from the borrower. • Documenting all transactions, reconciling accounts, and keeping records of all funds. If Interested share your profile to hrd6venpastaffing@gmail.com / 9944466604

Job Description: Domain: U.S. Mortgage Real Estate/Property Taxation (U.S. Residential Mortgage) Desired profiles: 1 year of experience in U.S. real estate taxation (residential) process with experience of working in tax line setup, delinquency processing, disbursements, returns & refunds, tax research, claims & recoveries. Experience of working on real estate tax systems/ platforms. This profile is a mix of voice and non-voice back-office operations. Candidate needs to have good verbal and written communication skills. Experience: Minimum 1 year of experience in U.S. real estate/property taxation (residential) Location: Local candidates (Bangalore). No relocation cost. Model: Work from Office only Shift: Nightshift (US business hours). Those who are interested can drop their resumes at Ramaswamy.S@ltimindtree.com Responsibilities : - Source tax / assessment data for subject property from various sources through calling, online search, email requests, and historical database search (sources: Tax authorities, third party databases) - Review assessment data to ensure authenticity and accuracy of the data received - Tax Research and Tax customer service - Setting up tax line by updating the Tax Line Set up system with all the required inputs - Research/investigate and process property tax returns & refunds and update the systems accordingly - Disbursements, verifying payment status, reversals, follow ups with tax agencies, and making required correction in Escrow accounts - Research delinquencies on loans parcels/Tax IDs/Liens and process penalties, disbursements in the system - Periodic review to check for any change in property status, tax rules etc. and update records with the changes (if any) Basic knowledge of working in excel is expected. The above mentioned activities are indicative and not an exhaustive list of activities to be performed by this role.

Role & responsibilities Conduct detailed research on written complaints received from customers. Analyze the issues identified in the complaints and gather necessary information for resolution. Provide comprehensive written responses to customers, addressing all concerns raised in the complaints. Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions. Collaborate with various departments to gather insights and information pertinent to the complaints. Maintain accurate records of customer interactions, complaints, and resolutions. Continuously improve the complaints handling process by identifying trends and recommending changes. Preferred candidate profile Graduate/Diploma (3 year) in any discipline. Bachelor's degree in accounting or finance or related field would be preferable Good experience in US Mortgage operations Candidate with experience in escalation management team from credit card operations background will also be considered. Proven experience in customer service or complaints handling. Strong critical thinking and problem-solving skills. Excellent written communication skills with the ability to convey complex information clearly and concisely. Good customer service attitude. Stress tolerance - Ability to work accurately under pressure. Good Team Player Willingness to work in night shifts(8.30 pm IST to 6:30 am IST) Experience in a regulated industry, understanding compliance and legal implications of customer complaints. Familiarity with customer relationship management (CRM)systems. Candidates with experience in customer support role in banking domain will also be suitable Immediate joiners only . Interested candidates please share your resume to priyadarshini.narayanan@cognizant.com

Role- Escrow Operation Manager Location- Bengaluru (WFO) Exp- 10-12 Years (US Mortgage is Mandatory) Working Timings- Night Shift Job Overview: Were looking for exceptional people to join our team, to capture the overwhelming demand across fast-growing Mortgage servicing vertical. As a Manager of Operations, you will be responsible for managing processes in servicing within the rapidly evolving US Mortgage Banking industry. Leveraging your industry knowledge, exceptional communication skills, and a proven track record in operations, you will play a key role in expanding our market presence and revenue growth. Roles & Responsibilities Team Management - Supervising and managing a team of agents, team leaders, and assistant managers including their performance, productivity, and adherence to business regulations and procedures. Work Allocation -Assigning tasks, projects, and client assignments based on each team members skill set and workload capabilities. Maintaining quality standards and conducting frequent quality audits to identify improvement areas and provide feedback to Team leaders and agents Establish quality control processes to monitor data integrity, system performance, and overall project success. Collaborate with key stakeholders across departments to gather requirements, communicate project updates, and address concerns throughout the transition process. Develop and implement change management strategies. Coordinate training sessions and provide ongoing support to the functional team to facilitate a successful transition. Budget and Resource Management: Manage project budgets and allocate resources efficiently to achieve project goals within financial constraints. Maintain detailed documentation of process, milestones, and outcomes. Regular reporting to leadership and project stakeholders. Identify opportunities for process optimization and system enhancements, driving ongoing improvements in efficiency and effectiveness. Prepare and review documents for internal and external audits Ensure all processes and deadlines for service level agreements are met Preparing presentations and materials for client and prospective client meetings Qualification & Experience Minimum of 10-12 Years of work experience in the financial services industry preferred Well-versed but not limited to Escrow Analysis, Mortgage taxes, Private Mortgage Insurance, Loss Drafts, Claims, Cashiering, Credit reporting and disputes. Well-versed in Mortgage knowledge with the ability to effectively use data to develop and implement business plans that deliver results Good understanding of mortgage servicing compliance and regulations Be an owner of the practice, the products, and the experience with an ability to drive, influence, co-create, and be accountable for the different aspects impacting the business Excellent time management & organizational skills to ensure timely collection of loan documentation. Self-motivator with an ability to facilitate change Ability to attract, support, develop and lead the firms diverse talent; demonstrate the strength to train the team in Mortgage servicing. PowerPoint and Excel expertise required To be flexible to work any shifts including night shift.