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SPE-Customer Service HC

SPE-Customer Service HC

Cognizant

2 - 3 years

3 - 5 Lacs

pune

Posted:1 hour ago| Platform:

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Skills Required

data management analytical customer service customer interaction operational efficiency corrective action regulatory requirements service excellence customer satisfaction service improvement quality assurance uipath process automation ms office customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

Join our dynamic team as a Customer Service Specialist where you will leverage your expertise in UiPath MS Office and customer service to enhance our payer domain operations. With a hybrid work model and night shifts you will play a crucial role in ensuring seamless service delivery and customer satisfaction. Your contributions will directly impact our companys success and societal well-being by improving efficiency and customer experiences.

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues efficiently ensuring customer satisfaction.

Utilize UiPath to automate repetitive tasks enhancing operational efficiency and reducing manual workload.

Employ MS Office tools to create manage and analyze reports supporting data-driven decision-making.

Collaborate with cross-functional teams to streamline processes and improve service delivery in the payer domain.

Monitor and evaluate customer interactions to identify areas for improvement and implement corrective actions.

Maintain up-to-date knowledge of industry trends and best practices to ensure service excellence.

Support the development and implementation of customer service strategies that align with organizational goals.

Assist in training and mentoring new team members fostering a culture of continuous learning and improvement.

Ensure compliance with company policies and regulatory requirements maintaining high ethical standards.

Communicate effectively with stakeholders to provide updates and gather feedback for service enhancement.

Analyze customer feedback to identify trends and recommend solutions for service improvement.

Participate in team meetings and contribute to discussions on service optimization and innovation.

Adapt to the hybrid work model balancing remote and in-office responsibilities to maintain productivity. Qualifications

Demonstrate proficiency in UiPath for process automation and efficiency.

Exhibit strong command of MS Office for effective data management and reporting.

Possess excellent customer service skills with a focus on the payer domain.

Showcase ability to work independently and collaboratively in a hybrid work environment.

Display strong analytical and problem-solving skills to address customer issues effectively.

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SPE-Customer Service HC