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SPE-Customer Service HC

SPE-Customer Service HC

Cognizant

1 - 3 years

3 - 5 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

process streamlining team management customer service customer interaction client satisfaction process improvements service excellence operations customer satisfaction service delivery strong communication skills team performance communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

Join our team as a Customer Service Specialist where you will leverage your expertise in customer service and claims to enhance client satisfaction and streamline processes. With a hybrid work model and night shifts you will play a crucial role in addressing customer inquiries and resolving claims efficiently contributing to our companys reputation for excellence.

Responsibilities

Address customer inquiries promptly and accurately to ensure high levels of satisfaction.

Resolve claims efficiently by applying your domain expertise and adhering to company policies.

Collaborate with team members to identify and implement process improvements for better service delivery.

Utilize customer feedback to enhance service offerings and address potential issues proactively.

Maintain detailed records of customer interactions and claims resolutions for future reference.

Provide insights and recommendations to management based on customer interactions and claims data.

Ensure compliance with industry regulations and company standards in all customer service activities.

Assist in the development and delivery of training materials for new team members to enhance their skills.

Monitor and report on key performance indicators to track service quality and identify areas for improvement.

Engage with customers through various communication channels ensuring a seamless experience.

Support the implementation of new technologies and tools to improve customer service efficiency.

Participate in team meetings and contribute ideas to enhance overall team performance.

Adapt to changing customer needs and industry trends to maintain service excellence.

Qualifications

Possess strong communication skills to effectively interact with customers and team members.

Demonstrate proficiency in handling claims with attention to detail and accuracy.

Exhibit problem-solving abilities to address customer issues and improve service processes.

Have experience in a customer service role preferably in a claims-related environment.

Show adaptability to work in a hybrid model and night shifts ensuring flexibility in service delivery.

Display a customer-centric approach prioritizing customer satisfaction and loyalty.

Be familiar with industry regulations and compliance standards related to claims and customer service.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification in customer service.

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SPE-Customer Service HC