Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in pune
>
Cognizant
>
SPE-Customer Service HC

SPE-Customer Service HC

Cognizant

1 - 2 years

3 - 5 Lacs

pune

Posted:12 hours ago| Platform:

Apply

Skills Required

service quality software customer service payments interpersonal skills business analysis customer interaction improvement regulatory requirements sql customer satisfaction service delivery solution implementation technical skills msbi communication skills servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

We are seeking a dedicated Customer Service Specialist with 1 to 2 years of experience to join our team in a hybrid work model. The ideal candidate will possess strong technical skills in customer service and preferably have experience in the payer domain. This role involves night shifts and does not require travel. The candidate will play a crucial role in enhancing customer satisfaction and contributing to the companys success.

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues efficiently.

Collaborate with team members to ensure seamless service delivery and customer satisfaction.

Utilize technical skills to troubleshoot and resolve customer service-related challenges.

Maintain accurate records of customer interactions and transactions.

Analyze customer feedback to identify areas for improvement and implement solutions.

Communicate effectively with customers to understand their needs and provide appropriate solutions.

Monitor and report on service metrics to ensure high-quality service delivery.

Assist in developing and implementing customer service policies and procedures.

Stay updated with industry trends and best practices to enhance service quality.

Work closely with the payer domain team to leverage domain-specific knowledge.

Ensure compliance with company policies and regulatory requirements.

Participate in training sessions to continuously improve skills and knowledge.

Contribute to a positive team environment by supporting colleagues and sharing insights.

Qualifications

Possess strong technical skills in customer service with a focus on delivering high-quality support.

Demonstrate excellent communication and interpersonal skills to interact effectively with customers.

Exhibit problem-solving abilities to address and resolve customer issues promptly.

Have experience or knowledge in the payer domain which is considered an advantage.

Show proficiency in using customer service software and tools for efficient service delivery.

Display a customer-centric approach with a commitment to enhancing customer satisfaction.

Be adaptable to work in a hybrid model and night shifts as required.

Certifications Required

Certified Customer Service Professional (CCSP)

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Business Analysis Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Cognizant

IT Services and IT Consulting

Teaneck New Jersey

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

SPE-Customer Service HC