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Sp Global Immigration Support L1

Sp Global Immigration Support L1

Wipro

1 - 6 years

7 - 11 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

global immigration service level agreement mis operational excellence mis development immigration regulatory global mobility production support visa processing support process incident management application support work permit system unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

? Do 1. Adhere to the terms of the global immigration policy and addressing immigration related employee queries a. Respond to employee queries on global immigration in a timely manner i. Respond to incoming calls from immigration applicants at Wipro to address concerns around turnaround time for the application etc. in line with the company policy ii. Respond to tickets raised by employees on the global immigration support platform in a professional manner iii. Adhere to the company policies and respond to employee queries around immigration in a courteous and professional manner b. Liaison with Global Immigration specialists or leads for resolving queries pertaining to legal and regulatory immigration requirements i. Take assistance from the global immigration team to close open employee queries ii. Escalate employee queries that have been open beyond the defined TAT to the global immigration support lead to drive faster resolution 2. Operational Excellence a. Compliance with Timelines and Service Level Agreements i. Comply with internal SLAs defined for the global immigration support processes ii. Strive to meet daily metrics for quality and productivity by efficiently responding to customer requests b. Process and MIS management i. Maintain an electronic log information for tracking open and closed employee queries ii. Create MIS reports showcasing status of closes viz-a-viz open employee queries

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Wipro

www.wipro.com

Information Technology & Services

Bengaluru

250,000+ Employees

11788 Jobs

Key People

Thierry Delaporte

CEO & Managing Director
Jatin Dalal

Chief Financial Officer
Saurabh Govil

Chief Human Resources Officer
Ravi Venkatesan

Chairman

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Sp Global Immigration Support L1

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Sp Global Immigration Support L1

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Skills Required

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