Solutions Consultant

About the Company

SaaS Labs is a global SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Centre Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics). SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honoured with 30+ innovation awards, including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).

About the Role

At SaaS Labs, we’re looking for a Solutions Engineer who will confidently operate at the crossroads of Sales, Customer Relations, and Product while enabling all teams with the technical knowledge they need to achieve their objectives. You will impact our team and our customers starting from day one.

Work Location - Noida (EU shift hours)

Responsibilities:

• Strong product knowledge with hands-on experience in APIs, IPaaS, and technical solutioning to guide prospects through demos, trials, and integrations.
• Deliver tailored product demos and proofs-of-concept (POCs) aligned to each prospect's workflow and technical setup.
• Drive trial success end-to-end, ensuring customers achieve early value and move confidently toward proposal and purchase.
• Assist AEs with technical validation, including solution mapping, integration guidance, and contributions to RFP responses.
• Build and maintain MSP / Project Progress Tracker documents with clear milestones, defined use cases, and success criteria for key opportunities.
• Enable data-driven selling by leveraging PQL scores and product usage insights to nudge AEs and customers toward next steps.
• Serve as a trusted technical advisor during procurement reviews and handoff to onboarding for newly closed customers.

Qualifications:

• Bachelor's degree in Marketing, Business Administration or a relevant field.
• 3+ years of demonstrated experience as a Solutions Engineer or Sales Engineer, recognised as the go-to person for technical queries in roles such as AE or Strategic CSM within a tech company.
• B2B/SaaS sales experience is preferred.

Required Skills:

• A customer-first mindset is a must.
• Bias for action and a sense of urgency to get things done for customers.
• Able to multitask efficiently under time pressure.
• Sense of accountability.

Benefits/Perks:

• Opportunity to work and collaborate with a global team spread across 6 countries.
• Routine hackathons and learning boot camps to promote knowledge sharing.