Solutions Architect - ServiceNow

Key Responsibilities:

Solution Architecture

• Lead the architecture, design, and implementation of ServiceNow solutions across various modules.
• Collaborate with business and technology stakeholders to gather requirements and translate them into scalable, high-quality ServiceNow solutions.
• Provide technical oversight during project execution to ensure the solution aligns with the proposed architecture.
• Develop and maintain architecture standards, frameworks, and governance models for ServiceNow implementations.
• Ensure compliance with design and security standards across all ServiceNow initiatives.
  

Presales

• Act as a key technical and functional advisor during the sales process, engaging with prospective clients to understand their business challenges and propose tailored ServiceNow solutions.
• Lead discovery sessions and workshops to identify client needs and demonstrate the value of the ServiceNow platform.
• Design and deliver customized ServiceNow demos that highlight platform capabilities and align with client objectives.
• Create technical documentation and solution proposals to support the sales process, including architecture diagrams, implementation timelines, and effort estimates.
• Collaborate with sales teams to develop and execute go-to-market strategies for ServiceNow products and services.
• Stay informed of industry trends and ServiceNow innovations to enhance presales engagements and client proposals.
  

Leadership & Collaboration

• Provide technical leadership and mentoring to ServiceNow developers and administrators during both the presales and implementation phases.
• Build and maintain strong relationships with clients, acting as a trusted advisor throughout the sales cycle and project execution.
• Work closely with the delivery teams to ensure a seamless transition from presales to project delivery.
• Identify opportunities to enhance client success and drive additional ServiceNow adoption and expansion.
  

Requirements

Key Qualifications:

• Experience: Minimum 10+ years of experience in IT architecture, with at least 6 years specifically focused on ServiceNow, and 6+ years in a presales or client-facing role.
  

Technical Skills

• Strong expertise in ServiceNow architecture, including ITSM, ITOM, HRSD, CSM, CMDB, and other modules.
• Proficiency in ServiceNow development, scripting, and integrations (REST APIs, workflow automation, etc.).
• Experience with web services, data integration, and third-party integrations with ServiceNow.
• Familiarity with cloud infrastructure (e.g., AWS, Azure) and how ServiceNow integrates with cloud services.
• Strong understanding of Agile methodologies and DevOps practices.
  

Presales & Functional Skills

• Proven track record in functional presales, including the ability to lead discovery sessions, craft technical solutions, and deliver compelling product demonstrations.
• Excellent communication and presentation skills, with the ability to articulate complex technical solutions to both technical and non-technical stakeholders.
• Experience developing technical documentation, proposals, and solution designs.
• Strong business acumen and ability to align technology solutions with business needs